Deposit Ops Specialist III

Position DescriptionThis role is responsible for accurate and timely disposition of all cases related to new accounts and pended applications. Completes research needed to resolve and decision applications and is responsible for assisting the Customer Care Contact Center. Candidate will have direct customer contact and must have experience providing superior customer service.Job Responsibilities

Serves as a primary contact for the resolution of new account and pended application issues. Interacts with the Customer Care Call Center, Ally Bank customers, as well as non-customers (potential customers)

Responsible for adherence to applicable bank policies and compliance regulations.

Interacts with the Loss Prevention Team on suspicious transactions

Completes research and interacts with various departments within Operations to remediate customer issues and discover solutions for case resolution

Recommends procedure/policy changes needed to avoid risk to the bank and improve the customer experience.

Maintains strong knowledge of Ally Bank's products and services

Completes cases and assigned tasks within department service level and quality standards

Completes various reports to management

Qualifications

Bachelor Degree or the equivalent combination of education and experience

Minimum of 3 years in retail banking or equivalent experience required.

Outstanding customer service & communications skills required.

Proficiency in Windows-based PC skills and Microsoft Office required

Ability to multi-task and effectively process diverse workloads concurrently required

Attention to detail is required

Excellent organizational and teamwork skills are essential

Ally OverviewAlly Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.Business Unit/Enterprise FunctionAlly Bank is a direct bank in the U.S. that offers a straightforward approach to banking with no minimum deposit required to open an account, no monthly maintenance fees and 24/7 live customer care. A subsidiary of Ally Financial Inc. and member FDIC, the bank offers online savings, interest checking, money market accounts, certificates, and IRA Plans and products. Ally Bank has been named "Best Online Bank" for five of the past seven years by MONEY® Magazine.Total Rewards InformationAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work and outside of it and includes:

Industry-leading 401K retirement savings plan with matching and company contributions

Wellness program encouraging healthy living with financial rewards

Flexible health insurance options including dental and vision

Pre-tax Health Savings Account with generous employer contributions

Pre-tax commuter benefits

Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs

Ally is an Equal Opportunity EmployerWe extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Job Title: Deposit Ops Specialist IIICompany: Ally Financial Inc.Category: Deposits OperationsBU Function: Ally BankExperience Level: ExperiencedRequisition ID: 20-5180