Information Technology Coordinator (part-time) (Washington, DC (Metro Center))

POSITION SUMMARY:

The Information Technology Coordinator supports the National Museum of Women in the Arts' (NMWA) mission by providing technical support and troubleshooting to museum staff, maintaining computer hardware and servers, monitoring network performance, ensuring network security, monitoring data backup integrity, and documenting policies and procedures.

This is a part-time position (3 days per week, total of 18–22 hours/week). Schedule is negotiable.

RESPONSIBILITIES:

Provide general IT support and troubleshooting to museum staff

Maintain end-user equipment including workstations, printers, and mobile devices

Monitor performance of network, servers, file shares, automated backups, wifi, and line-of-business applications

Manage user accounts and permissions, including Active Directory and Exchange Online

Administration of cloud services, including Azure AD and Office 365

Staff on-boarding: set up and configure hardware, accounts, and privileges

Staff off-boarding: close accounts, assist with transfer/archive of digital assets

Maintain up-to-date inventory of workstations, servers, printers, and other devices

Complete basic hardware repairs and upgrades

Educate staff on best practices for information security and data integrity

Take an active role in the development of policies and procedures to ensure reliable and secure operation of the network

Coordinate with hardware/software vendors for technical support

Coordinate with third-party managed service provider for escalations and special projects

Other duties as assigned

QUALIFICATIONS:

This position requires an Associate’s degree or equivalent combination of education and work experience. The successful candidate will demonstrate the following skills/experience:

Previous experience supporting an enterprise network environment

Excellent interpersonal, written, and verbal communication skills

Creative and resourceful approach to problem solving, prioritization, and organization

Ability to work independently and take initiative

Service-oriented attitude with a commitment to follow-up communication

Ability to lift and move equipment including servers, workstations, printers, and accessories

Proficiency in the following systems, applications, and services is essential:

o Microsoft Windows

o Microsoft Windows Server

o Office 365

o Microsoft Office

o Enterprise networking

o Backup & replication

o Remote work resources and administration

o Mobile device management

Experience supporting the following systems is desirable but not required:

Blackbaud Raisers Edge and Financial Edge

Microsoft SQL Server

Oracle Server

Adobe Creative Suite

Selago Design Mimsy XG

Intuit QuickBooks Point of Sale

Spiceworks

Konica Minolta MFPs

Mitel PBX systems

HOW TO APPLY:

Please submit applications by emailing cover letter and résumé to HR@nmwa.org. The National Museum of Women in the Arts is an equal opportunity employer.

The National Museum of Women in the Arts (NMWA) is the only major museum in the world solely dedicated to championing women through the arts. With its collections, exhibitions, programs, and online content, the museum inspires dynamic exchanges about art and ideas; advocates for better representation of women artists; and serves as a vital center for thought leadership, community engagement, and social change.