Associate IT Field Technician

Company OverviewHD Supply (NASDAQ:HDS) ( www.hdsupply.com ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!Job Description & QualificationsJob SummaryEnsures the performance and reliability of key operational hardware and software used by distribution center teams. Performs general IT-related technical and field engineering tasks, including providing support for computer systems and peripherals.Major Tasks, Responsibilities and Key Accountabilities

Serves as the primary point-of-contact for IT-related issues for distribution center associates in an assigned region.

Assists corporate IT teams with on-site efforts, including work related to networking, telephony, and software and hardware upgrades.

Provides computer support services for inbound inventory, outbound shipping, and product delivery operations.

Tests hardware and software to ensure proper functionality, including computers, printers, peripherals, handheld computers, and telephones. Maintains and upgrades systems as needed.

Sets up computers and installs various applications and programs.

Provides technical support for hardware and software issues. Assesses hardware and software to identify problems. Escalates complex issues to senior technicians as needed.

Records work in work-ticket system to maintain measurable support metrics per site.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.

Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.

None.

Work Environment

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors, such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Typically requires overnight travel 20% to 50% of the time.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Preferred Qualifications & Job Specific DetailsPreferred Qualifications

Knowledge of basic warehouse operations.

Experience with IT technical support.

PRIDPRID159Job Locations US-TX-Flower MoundPosted Date 12 hours ago (2/12/2020 9:52 AM)Job ID 2020-36733Business Unit Facilities MaintenanceFunctional Area Information TechnologyRemote Position? NoPosition Type Full-TimePosting Location : Postal Code 75028HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.