Customer Support Liaison

DescriptionA client of ours in the Plano area is looking to add to their customer service team! Our client offers various life and supplemental health insurance, investments, and retirement services to their customers. In this role you will be responsible for taking incoming calls from customers who have questions in regards to their life and supplemental health insurance, investments, and retirement plans. This is a high volume customer service position and you must be comfortable taking a high volume of calls.Job Responsibilities Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency. Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries. Thoroughly documents all contacts and conversations; follows up as required. Works with other departments to complete customer requests as needed, and minimize escalations. Gains proficiency in various administration and automated workflow systems. Processes complex and varied service requests. Consistently meets/exceeds set quality and productivity metrics. Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.RequirementsQualifications High School diploma or equivalent. Up to 1 year experience with call center or customer service experience/training. Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel.If you are interested in applying for this position please send your resume to Taryn.Lemle@roberthalf.com, Kendra.Bogosian@officeteam.com Morgan.Viehmann@officeteam.com or Caley.Rosenberg@officeteam.comOfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.Apply for this job now or contact us today at 888.490.4154 for additional information.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $12.00 - $12.00 / HourlyLocation: Plano, TXDate Posted: February 14, 2020Employment Type: TemporaryJob Reference: 04121-9502463463Staffing Area: Office u0026 Administrative