15 Feb
Commercial Banking - WLS Commercial Term Lending Operations - Service Lead
Texas, Fortworth 00000 Fortworth USA

Vacancy expired!

JPMorgan Chase & Co. (NYSE: JPM) is a leading

global financial services firm with assets of $2.6 trillion and operations

worldwide. The firm is a leader in investment banking, financial services for

consumers and small business, commercial banking, financial transaction processing,

and asset management. A component of the Dow Jones Industrial Average, JPMorgan

Chase & Co. serves millions of consumers in the United States and many of

the world’s most prominent corporate, institutional and government clients

under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed

to providing a comprehensive set of benefits choices to meet different employee

needs and lifestyles, which include choices such as fully paid parental leave

time, health care insurance and retirement benefits.Commercial Banking (CB) serves more than 30,000

clients, including corporations, municipalities, financial institutions, and

not-for-profit entities with annual revenues generally ranging from $20 million

to $2 billion. The Firm's broad platform positions the Commercial Bank to

deliver extensive product capabilities - lending, treasury services, investment

banking, and asset management - to meet our clients' domestic and international

financial needs.Wholesale Loan Services Commercial Term lending

Operations (WLS CTL Ops) exists within Commercial Banking and provides

servicing functions for CTL. These

functions include loan documentation, closing and funding, payment and fee

processing, customer service, collections, escrow, and account maintenance. This role resides within our Specialty

Servicing Dept. and supports the teams responsible for Wire Call-backs,

Casualty Loss, Reserves, Complaints and Special Credits liaison with Servicing. This position collaborates and partners with

the WLS management/functional teams, CB Special Credits, Legal and other

functional support groups (Compliance, Audit, Finance, etc.).Core Responsibilities:

Think strategically and tactically todesign an effective process improvement roadmap/approach with theflexibility to adjust to new innovations, regulations, and priorities;partner with managers to rollout

Determine new/revised work techniquesand process improvements and lead special projects as required

Manage work activities of team memberswhich could include activities across Specialty Servicing - Special Credits Operation,Casualty Loss, Reserves, Complaints and Digital; may also includedetermining hours of work and workload based on current priorities

Provide ongoing assistance to teammembers on a daily basis

Participate in system testing, asneeded, which may occur during non-business hours – write test scripts,test enhancements, test fixes, user checkouts

Procedures – Partner with specificexperts, management, the Procedures Team, RCSA, and Change Control Team with the creation and updates ofdepartmental procedures

Issue resolution and escalation handling- ensure client complaints are reported and logged, maintain sensitiveclients listings, engage and follow up with clients or market partners onescalations/issues, summarize key escalations for use in risk event writeups or CB Controls escalation write ups

Interact directly with business partners,attorneys, and clients to provide operational details on upcomingtransactions

Ability to support the servicing for themost complex loan arrangements independently as required and potentiallymaintain a minimum production portfolio

Provide production training to newhires/teammates

Assist with coaching and development ofstaff

Assist in conjunction with the manager 1:1sfor staff

Assist with managing workflow and thecompletion of timely and accurate work required

Qualifications:

Bachelor’s degree from an accrediteduniversity preferred

5+ years in loan servicing experience.

Proven ability to work independentlywith excellent judgment.

Must have experience reading andinterpreting loan documentation or related analytical experience dealingwith documentation.

Must be a team oriented individual withexcellent communication, interpersonal, self-motivated and able toprioritize goals to meet objectives.

Must be highly organized with ability tomanage multiple competing priorities simultaneously.

Strong client focus and ability topartner with various internal and external groups

Take escalated calls/request and prepareresponses to correspondence as assigned

Intermediate knowledge in MortgageCalculations preferred

Intermediate Excel and PowerPointknowledge

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

Vacancy expired!


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