Commercial Banking - WLS Commercial Term Lending Operations - Service Lead
Vacancy expired!
JPMorgan Chase & Co. (NYSE: JPM) is a leading
global financial services firm with assets of $2.6 trillion and operations
worldwide. The firm is a leader in investment banking, financial services for
consumers and small business, commercial banking, financial transaction processing,
and asset management. A component of the Dow Jones Industrial Average, JPMorgan
Chase & Co. serves millions of consumers in the United States and many of
the world’s most prominent corporate, institutional and government clients
under its JPMorgan Chase & Co brands. JPMorgan Chase & Co.is committed
to providing a comprehensive set of benefits choices to meet different employee
needs and lifestyles, which include choices such as fully paid parental leave
time, health care insurance and retirement benefits.Commercial Banking (CB) serves more than 30,000
clients, including corporations, municipalities, financial institutions, and
not-for-profit entities with annual revenues generally ranging from $20 million
to $2 billion. The Firm's broad platform positions the Commercial Bank to
deliver extensive product capabilities - lending, treasury services, investment
banking, and asset management - to meet our clients' domestic and international
financial needs.Wholesale Loan Services Commercial Term lending
Operations (WLS CTL Ops) exists within Commercial Banking and provides
servicing functions for CTL. These
functions include loan documentation, closing and funding, payment and fee
processing, customer service, collections, escrow, and account maintenance. This role resides within our Specialty
Servicing Dept. and supports the teams responsible for Wire Call-backs,
Casualty Loss, Reserves, Complaints and Special Credits liaison with Servicing. This position collaborates and partners with
the WLS management/functional teams, CB Special Credits, Legal and other
functional support groups (Compliance, Audit, Finance, etc.).Core Responsibilities:
Think strategically and tactically todesign an effective process improvement roadmap/approach with theflexibility to adjust to new innovations, regulations, and priorities;partner with managers to rollout
Determine new/revised work techniquesand process improvements and lead special projects as required
Manage work activities of team memberswhich could include activities across Specialty Servicing - Special Credits Operation,Casualty Loss, Reserves, Complaints and Digital; may also includedetermining hours of work and workload based on current priorities
Provide ongoing assistance to teammembers on a daily basis
Participate in system testing, asneeded, which may occur during non-business hours – write test scripts,test enhancements, test fixes, user checkouts
Procedures – Partner with specificexperts, management, the Procedures Team, RCSA, and Change Control Team with the creation and updates ofdepartmental procedures
Issue resolution and escalation handling- ensure client complaints are reported and logged, maintain sensitiveclients listings, engage and follow up with clients or market partners onescalations/issues, summarize key escalations for use in risk event writeups or CB Controls escalation write ups
Interact directly with business partners,attorneys, and clients to provide operational details on upcomingtransactions
Ability to support the servicing for themost complex loan arrangements independently as required and potentiallymaintain a minimum production portfolio
Provide production training to newhires/teammates
Assist with coaching and development ofstaff
Assist in conjunction with the manager 1:1sfor staff
Assist with managing workflow and thecompletion of timely and accurate work required
Qualifications:
Bachelor’s degree from an accrediteduniversity preferred
5+ years in loan servicing experience.
Proven ability to work independentlywith excellent judgment.
Must have experience reading andinterpreting loan documentation or related analytical experience dealingwith documentation.
Must be a team oriented individual withexcellent communication, interpersonal, self-motivated and able toprioritize goals to meet objectives.
Must be highly organized with ability tomanage multiple competing priorities simultaneously.
Strong client focus and ability topartner with various internal and external groups
Take escalated calls/request and prepareresponses to correspondence as assigned
Intermediate knowledge in MortgageCalculations preferred
Intermediate Excel and PowerPointknowledge
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
Vacancy expired!