Commercial Banking - Salesforce Functional Testing - Associate

The Salesforce Functional Testing Associate is a key member of the Catalyst Product organization. This is a critical and dynamic position where your time will be spent both on quality assurance tasks as well as coordinating with key cross functional stakeholders to ensure the sustainability of the Catalyst Salesforce.com platform. This role will also help drive the execution of the Catalyst deployment strategy, with our Change Management organization, that will support an on-going Salesforce.com release schedule. Project Catalyst is one of the five major investments aligned to the Commercial Bank 2020 transformation agenda. The goal of this multiyear effort is to deliver a best in class experience for our customers and our employees.Key Responsibilities:

Collaborate with Catalyst Product and Technology resources to ensure strong understanding of business processes, use cases, and requirements.

Execute testing strategies to ensure quality Salesforce solutions

Facilitate user acceptance testing events, including demos, test execution and defect management

Support Senior Business Analysts in documenting acceptance criteria and testing requirements for positive, negative and regression testing for user stories.

Execute testing activities for use cases, including defect resolution (tracking, triage, resolve, re-test)

Provide input into end user and production support processes based on testing results

Monitor bugs and issues reported via production support to continuously improve testing processes

Create and maintain project deliverables to ensure test plans, scripts, acceptance criteria, results, defect logs, etc are thoroughly and consistently documented using standard templates and centralized repository

Maintain an understanding of the Catalyst Salesforce.com platform and functional components, including functional data model, integration between components and impacts of process and functional designs with upstream and downstream processes to ensure quality processes and solutions.

Final Job Code and officer title will be determined at time of offer, and may differ from this posting.Required:

Bachelor's Degree

Experience related to Salesforce or similar CRM systems

Experience executing testing strategies, plans, execution calendars, test script catalogs, defect management processes

Exceptional work ethic, customer service and interpersonal skills

Strong verbal and written communications with ability to effectively communicate with both business and technical stakeholders

Excellent presentation and facilitation skills

Demonstrated skills in negotiation, decision making, and problem solving

Ability to work in a highly matrixed business environment

Ability to work in a geographically dispersed business environment

Working knowledge of Agile (Scrum) project methodologies

Intermediate skills with Microsoft Office Suite (Visio, Word, Excel, PowerPoint)

Preferred

Bachelor's Degree in Business and/or Technology related fields preferred

Salesforce.com Administrator/Developer certification

Proven ability to think strategically, synthesize diverse information and identify business opportunities

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.