Shipment Management Coordinator

Position DescriptionResponsibilities for the Shipment Management Coordinator (Coordinator) involve working in a very dynamic environment resolving customer/carrier issues as well as handling shipment exceptions such as updates and expedites in a timely manner. The Coordinator will also be responsible for identifying areas for continual improvement to streamline processes and reduce costs, as well as drive increased systemic solutions. Other responsibilities include cross-training at the account and functional area level, as well as maintaining metrics and tracking exceptions. As client support is provided by Ryder 24x7, the Coordinator may also be required to support the client after-hours such as nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.Requirements

High school diploma/equivalent or 1 year work experience or accredited internship/cooperative experience required

Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options

Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

ADDITIONAL REQUIREMENTS:

1 year experience working with customers or carriers preferred

Bachelor's degree in Transportation, Logistics, or Business Administration preferred

Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence

Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required

Experience using analytical and judgment skills to solve problems

Responsibilities

Heavy customer/carrier interaction and communication daily via phone and/or email

Provide carrier compliance, root cause analysis, and EDI problem resolution

Provide decision support for exception management during after hours via page as needed Facilitate non-typical or specialized customer requests

Route and tender shipments using enabling technologies and business processes to insure maximum value to customers and Ryder, as required

Provide assistance to new hires in training and on-going operational activities

Utilize methods and procedures to achieve process compliance and organization goals

Support and maintain standard customer and operational reporting

Provide feedback and recommendations to drive continuous improvement at account and operational level

Maintain high level of customer service to both internal and external customers

Provide data interpretation and cleansing as required

Provide support for customer Track & Trace/POD inquiries

Resolve and track customer complaints and issues

Enter shipment/load information from customers into SMS operating systems as needed

Perform other related duties as assigned by Management

Monitor loads for exception and manage exceptions to closure

Work cross-functionally between departments (customer service, planning and execution) Training of carriers/customers on use of Ryder web tools

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Locations US-TX-FORT WORTHPosted Date 5 hours ago (2/19/2020 1:49 PM)Requisition ID 2020-84106Category Logistics/Distribution/Transportation ManagementEmployment Type Regular - Full Time (4)Travel Requirements 0-10%Position Code 9012