Guest Services Representative (Glen Mills, PA)

We're looking for new team members!

Our Front Desk Representatives are responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.

Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.  Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.

 Respond to requests from guests for assistance and information about the local area.

 Routinely enter or change reservation information on the computer system.

 Post charges and payments to guest accounts, as needed.

 Communicate with the housekeeping department about room status/availability.

 Deliver requested items to guests, as needed, including incoming faxes, mail etc.  Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.

 Clean and maintain the front desk area/front lobby.

 Maintain daily logs (including communication).

 Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.

 Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.

 Maintain a current room status report.

 Perform additional assignments as required.