Sales Administrative Assistant (Medford)

Overview

Assist the Sales Team in the administrative functions required for effective hotel sales and management.

Responsibilities

Provide administrative and customer support for Owners, General Manager, Director of Sales, Sales Associate and assigned managers.

Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.

Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents.

Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner.

Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.

Follow all company policies and procedures, verify uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

Perform other reasonable job duties as requested by Managers.

Perform any other job related duties as assigned.

Qualifications

High School Diploma, Bachelor's Degree preferred.

Basic administrative knowledge such as business letters, formats and telephone etiquette.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.

Ability to access and accurately input information into a computer using Microsoft Office Suite.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Comply with attendance rules and be available to work on a regular basis.

Proven ability to handle a large workload in a fast-paced environment

Strong analytical, organization and interpersonal skills

Hotel industry experience preferred