Two (2) Exciting Opportunities for IT Support Tech at City of Medford! (Medford)

The City of Medford has two (2) exciting full-time opportunities with a generous comprehensive benefit package.

The IT Support Technician installs, modifies, and repairs new and existing hardware and software systems, provides technical assistance and training to users, and creates and maintains documentation for user training, Standard Operating Procedures, and other informational materials. This position reports to the Director, or other supervisory staff. Supervision is not normally a responsibility of this classification, but may act as lead worker for temporarily assigned employees, or on special projects.Please attach a resume and cover letter at the time you submit your application in order to be considered.

Join Our Team - The City of Medford is a Fantastic Place to Live, Work and Play

The anticipated hiring range for this position is $20.41 (first step) to $21.45 or $22.51 (second or third step). Directly related experience and qualifications will be evaluated alongside others who perform work of comparable character as required by Pay Equity Law. Six steps are included in this salary range, allowing opportunity for annual movement through the steps.

INSURANCE BENEFITS

Medical, vision and dental benefits for employee and family, paid at 100% by the City with the opportunity to buy-up to a lower deductible plan

Life and Accidental Death and Dismemberment insurance – policy value of $50,000 paid by the City

Long-term disability insurance provided by the City

Health Reimbursement Account (HRA-VEBA) contributions provided by the City

RETIREMENT

Oregon Public Employee Retirement System (PERS) is 100% fully paid as the City pays both the employer and the employee's (6%) Individual Account Program (IAP) contributions

Deferred Compensation retirement plan (Section 457 Plan) for employee's retirement planning

ADDITIONAL BENEFITS

Paid vacation, sick leave, and holidays

The City has a fully equipped fitness center available 24 hours a day

The City's Wellness Program promotes physical, social, emotional, intellectual, financial and environmental wellness with various goals and challenges to participate in throughout the year. Employees may qualify for wellness incentives by completing milestones set within the program.

Employee Assistance Program (EAP)

ABOUT THE CITY OF MEDFORD

Medford is one of the most beautiful areas of the Pacific Northwest and is located in Jackson County, Oregon. Situated in the heart of the scenic Rogue Valley, Medford, population 80,378, is the hub of Oregon's fourth-largest metropolitan area. Located along I-5 in southern Oregon, just 20 miles from the California border, Medford is surrounded by breathtaking mountains in a region featuring world-class outdoor recreation opportunities, including Crater Lake National Park and the Oregon Coast. As the largest city between Eugene and Sacramento, Medford is a growing city with a high quality of life, a growing economy and a moderate climate.

Typical Job Duties:

These duties are a representative example; position assignments may vary depending on the business needs of the department and organization. This position:

Provides end user support for all systems and software, including but not limited to: Conducting periodic training; assisting users with understanding and using computer software, tools and services; troubleshooting and assisting users with computer software and hardware issues.

Installs and configures new software and hardware as required.

Upgrades and maintains computers, components, and peripherals including tests, diagnoses, and repairs.

Ensures positive customer service through professional and courteous behavior and creative problem resolution.

Assists with maintenance of Active Directory and VoIP database.

Maintains records and documentation on all Service Desk Jobs.

Creates documentation for procedures and knowledgebase systems and is able to develop clear computer application instructions and organized procedures.

Facilitates IT purchase orders with the Purchasing Department.

Monitors and maintains Service Desk equipment database and assists in maintenance of City asset warranty data.

Assists with mobile device management system to manage smartphones and tablets.

Assists in the testing and evaluating of new technology and services.

Escalates support requests appropriately to next tier for problem resolution.

Scope of assigned area of responsibility will depend on departmental structure and is at the discretion of the Technology Services Director.

Upholds the values of the organization and has strong customer service orientation.

Must have the ability to handle job stress and interact effectively with others in the workplace.

Must be honest and truthful in all tasks and responsibilities.

Performs other related projects and duties as assigned. May have access to or gain knowledge of confidential information concerning the City, its customers, and other employees. "Confidential information" is defined as information to which the public does not have general access. This position requires the ability to maintain confidentiality.

Regular, reliable and punctual attendance.

Job Qualifications:

High School diploma or GED equivalent required.

Graduation from an accredited college or university with an associate degree or technical certificate in technology or a closely related field; and/or equivalent combination of college or university education and experience sufficient to successfully perform the essential duties.

One year experience in computer user support gained by education or work experience.

Current technical/professional knowledge of complex principles, methods, standards and techniques associated with the scope of work of a recognized profession, which may include Use computer and other office equipment effectively and efficiently.

Knowledge of software including Microsoft products, ESRI products, computer hardware, VoIP (telephone system) equipment including switches, handsets, and termination techniques.

Possession of the following licenses and/or certifications: A+ certification within six (6) months of hire.

Requires possession of a valid driver's license by date of hire. New employees establishing resident status in the State of Oregon must obtain an Oregon driver's license within 30 days (ORS 807.020 (1)).

Requires completion of a background investigation to the satisfaction of the City.

To Apply: City of Medford employment application must be completed online via the City's website www.cityofmedford.org by Sunday, March 8, 2020. In order to be considered, please attach a resume and cover letter at the time you submit your application. If you have questions about the job posting, please contact the Human Resources department at (541) 774-2010.

Selection procedures and time lines subject to change. Those selected must be able to provide proof of legal right to work in this country. Hiring will be subject to a criminal history background investigation, CJIS clearance, and favorable driving record.

For technical assistance and questions with the application process, please contact Government Jobs at (855) 524-5627.

ADA/EOE