21 Feb
Visitor Services Assistant I- Part Time
Washington, Seattle-tacoma 00000 Seattle-tacoma USA

Vacancy expired!

ABOUT THE MUSEUM OF FLIGHT

The Museum of Flight is the largest independent, non-profit air and space museum in the world! With over 175 aircraft and spacecraft, tens of thousands of artifacts, millions of rare photographs, dozens of exhibits and experiences and a world-class library, the Museum and its people bring mankind's incredible history of flight to life.

Our Visitor Services team is THE team that takes excellent care of our visitors and guests every day. From providing information to our guests about the Museum and programs to selling admission tickets; from helping our visitors navigate our extension collection to talking about the benefits of Membership; the people who work on our Visitor Services team make it all happen. If you enjoy working with the public, providing excellent customer service and helping people discover new things, come join our team!

THERE ARE TWO POSITIONS AVAILABLE

SUMMARY

Visitor Services (VS) Assistant II works with the public and are usually the first and last people with whom our visitors interact. All Visitor Services Assistants should extend a courteous and friendly greeting to visitors upon their arrival, provide information on a wide range of topics in regards to their visit to the Museum as well as local attractions and information, when appropriate.

RESPONSIBILITIES

Provide friendly and informative customer service in greeting and servicing visitors and tour groups throughout their visit at the Museum.

Ring in sales and perform cash handling with a high level of accuracy, balancing at the end of the day.

Be fully informed about daily Museum events, and the Museum facility itself. This includes familiarity with membership levels, special presentations or benefits, audio guides, add-on experiences such as theatre and tour tickets, simulators and other Museum revenue offerings to be an effective salesperson.

Be familiar with assigned work area ensuring you have up-to-date knowledge in order to provide accurate information and the best customer service possible. Direct visitors to other Museum departments for additional services, such as facility rentals, volunteer opportunities, development, or collections.

When working at the Flight Simulators, demonstrate a thorough knowledge of the operational and safety guidelines, flight control instructions and emergency procedures.

Keep the assigned work areas clean, orderly, stocked, and safe.

Perform other duties as assigned by the Visitor Services Manager, Assistant Manager, or the Visitor Services Lead

QUALIFICATIONS

A High School diploma or GED preferred.

6 months working or volunteering in a highly customer-oriented service environment required, 1 year preferred

Must demonstrate good interpersonal and communication skills and have demonstrated experience working with a diverse population

Superior attention to detail is required

Displays courteous and friendly demeanor; demonstrated experience directing and assisting guests

Demonstrated experience using computers and handling cash

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ADDITIONAL QUALIFICATIONS

This is a flexible 0-29 hour workweek position and requires being available to work weekdays, evenings, weekends and holidays.

Must be able to lift up to 60 pounds, and stand on one's feet for long periods of time

Requires repetitive wrist movements from cashiering

Physically able to assist visitors getting into and out of simulator units including reaching overhead, grip, and pulling up with some resistance

Other physical requirements include the ability to bend, twist, carry, reach, overhead reach, climb, push, pull, walk, stand, squat, and focus in a normal sales and admissions environment

The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran's status, sexual orientation, or gender identity/expression.

This organization participates in E-Verify.

Vacancy expired!


Related jobs

Report job