SEVP Chief Operating Officer

The Senior Executive Vice President (SEVP), Chief Operating Officer (COO) is a System-level leadership position, with responsibility for leading the operational transformation of Texas Health’s clinical enterprise to provide consumer-focused health, highly differentiated care that integrates within the larger health and well-being organization. In May 2019, Texas HealthHealthhH changed the organizational and operational structures to better support its evolution to a consumer-centric organization. Working in a high-performing dyadic relationship with the SEVP, Chief Experience Officer, the SEVP, COO is responsible and accountable for achieving and sustaining positive differentiation of consumer-focused clinical care in all segments, channels and subchannels of the core business, based on consumer insights and research, consumer-centric design principles and relevant strategies, tactics and objectives established at the System level.Reporting directly to the health system Chief Executive Officer, the COO is also expected to work in close collaboration, coordination and integration with the Chief Financial Officer, the Chief People Officer and all other senior leaders in the System to advance the ongoing transformation of Texas Health in a nimble, adaptable and action-oriented manner.The COO is responsible for core business operations, deployment, and execution. The direct reports to this position include the Hospital Channel COO, the President/COO of THPG, the Ambulatory/Post-Acute Services and Channel Support Services COO, the CMO and CNO dyad for Reliable Health, and the JOC Integration Officer/Physician Enterprise Alignment Officer. The wholly owned Hospital Presidents report to the Hospital Channel COO.Key Dyad Responsibilities:

Provide effective servant leadership to drive and maintain a high level of strategic, tactical and operational alignment and integration of all officers, managers and care team members who are working in all channels and segments of the core business, with a focus on (1) differentiating Texas Health on the delivery of consumer-focused clinical care, and (2) evolving/transforming the core to ensure consistent, highly reliable performance on quality, experience and affordability.

Responsible for serving as a strategic and tactical thought leader, an effective convener/facilitator of collaborative problem-solving, and a data-driven decision-maker in Texas Health’s decision ecology.

Responsible and accountable for creating and sustaining a culture of high reliability, continuous improvement (with rapid cycles of learning and refinement) and performance excellence through teamwork, interdisciplinary collaboration, proactive risk assessment and risk mitigation, conflict management, change management and highly effective communications and information-sharing at all levels within all COO spans of control.

Responsible for continuously assessing the capacities and capabilities of all channels and clinical programs, reallocating resources as needed to ensure successful execution of strategic priorities.

Overall, responsible and accountable for the successful deployment, execution and sustainability of all system strategies, tactics and action plans that are relevant within all COO spans of control.

Responsible and accountable for the overall clinical, operational and financial performance of all channels.

Responsible for performance and accountability management of all direct reports based on annual operating plans that set forth clear and measurable goals, priorities, objectives and key results that are tightly aligned with system strategies, tactics, action plans, deliverables and specifications.

Responsible for talent development and succession planning across all COO spans of control.

Serve as a role model of Texas Health’s mission, vision, values, leadership behaviors, Promise standards and Code of Business Ethics; practice servant leadership with a focus on collaboration

QualificationsTexas Health seeks an experienced hospital operations leader and executive, with a demonstrated track record of successful leadership experience within a complex healthcare delivery system. This leader will embody and promote the system’s culture and mission, while collaborating with a high performing executive leadership team. This leader will be a results-oriented executive, with a keen focus on engaging teams in providing consistent quality, experience and affordability.In terms of the performance and personal competencies required for the position, we would highlight the following experiences and competencies:Education and Experience:§ A combination of an MHA, MBA or a Master’ degree in another health-related field, together with an advanced clinical degree (MD, DO or DNP), is preferred.§ Current status as a Diplomate or Fellow in the American College of Healthcare Executives is preferred.§ Progressive administrative/operations senior leadership experience for a minimum of 15 years with at least 10 years in a complex health system and/or integrated delivery network is required.§ Knowledge and understanding of issues facing the delivery of healthcare across the continuum of services.§ Strong understanding and successful track record of optimizing clinical care delivery in both acute care and ambulatory settings. Demonstrated track record of improving quality outcomes, while increasing operating efficiency.§ Track record of success managing and or collaborating with physicians.§ Track record of success in developing innovative, effective business partnerships and structures with outside entities including provider groups.§ Significant experience leading, recruiting, evaluating, and developing direct and indirect reports.§ Team-based leader with experience achieving effective collaboration across organizational lines and fostering a culture of engagement at all levels of the organization.§ Clear and transparent communicator.Setting Strategy§ The ability to co-create and articulate an inspiring vision for the organization, not only for the areas s/he is directly responsible for, but the enterprise as a whole.§ The inclination to seek and analyze data from a variety of sources to support decisions and to align others with the organization's overall strategy.§ An entrepreneurial and creative approach to developing new, innovative ideas that will stretch the organization and push the boundaries within the industry.§ The ability to effectively balance the desire/need for broad change with an understanding of how much change the organization is capable of handling, to create realistic goals and implementation plans that are achievable and successful.Executing for Results§ The ability to set clear and challenging goals while committing the organization to improved performance; tenacious and accountable in driving results.§ Comfortable with ambiguity and uncertainty; the ability to adapt nimbly and lead others through complex situations.§ A risk-taker who seeks data and input from others to foresee possible threats or unintended circumstances from decisions; someone who takes smart risks.§ A leader who is viewed by others as having a high degree of integrity and forethought in his/her approach to making decisions; the ability to act in a transparent and consistent manner while always taking into account what is best for the organization.Leading Teams§ The ability to attract and recruit top talent, motivate the team, delegate effectively, celebrate diversity within the team, and manage performance; widely viewed as a strong developer of others.§ The ability to persevere in the face of challenges and exhibit a steadfast resolve and relentless commitment to higher standards, which commands respect from followers.§ A leader who is self-reflective and aware of his/her own limitations; leads by example and drives the organization's performance with an attitude ofcontinuous improvement by being open to feedback and self-improvement.Relationships and Influence§ Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively.§ An ability to inspire trust and followership in others through compelling influence, powerful charisma, passion in his/her beliefs, and active drive.§ Encourages others to share the spotlight and visibly celebrates and supports the success of the team.§ Creates a sense of purpose/meaning for the team that generates followership beyond his/her own personality and engages others to the greater purpose for the organization as a whole.Personal Characteristics

Is mission-inspired, models a passionate commitment to Texas Health’s Mission, and ensures the long-term viability of our mission through decision-making and inspires others to do the same. Demonstrates the ability to integrate the core values of respect, integrity, compassion and excellence into programs and services.

Is not ego-driven, nor credit-taking.Embodies shared leadership and is a collaborative, deliberate and direct decision-maker.Has a record of functioning as a high-impact, low-ego leader who thrives in a team setting, motivated by the advancement of the organization, as well as representing a strong role model and mentor.

Displays innovative thinking with vision.Displays excellent conceptual and planning skills appropriate to a position with responsibility for highly reliable health care delivery services.

Possesses a balanced understanding of clinical, business and management requirements for various types of health care services, including knowledge of integrated delivery systems.

Demonstrates superb interpersonal and communication skills to effectively engender confidence and trust.

Has tenacity and perseverance in the face of challenges and can overcome obstacles to get things done.Approaches and deals with conflict creatively and constructively.

Builds credibility and drives outcomes at the highest level; is able to operate effectively within a complex and diverse organization.

Demonstrates proven ability to lead organizations in the development and implementation of large-scale change efforts through influence-creating broad organizational buy-in, excitement and commitment.

Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.