Order Operations Specialist
Vacancy expired!
Order Operations SpecialistOne Position available for either Foster City, CA/Austin, TX/Andover, MAAbout Us:Are you looking for a new challenge and rewarding career? At Arena Solutions, we help high tech manufacturers and medical device companies create products that change the world. Our cloud-based product lifecycle management (PLM) and quality management (QMS) software is used by leading product innovators like Nutanix, Bio-Rad, Sonos, Teleflex, and Citrix. Join our team and you will thrive in an award-winning workplace that fosters a work-life balance. At Arena we focus on helping people identify their strengths to better their career every day, to grow and learn both personally and professionally.Why Join Arena? 1,300+ customers love us in the high-tech manufacturing and medical device markets
#1 Leader voted by customers among PLM software platforms
8 years as Top Company to Work For
96% approval rating of our CEO, Craig LivingstonCheck us out on G2.com, Trust Radius, GlassDoor and arenasolutions.com/about/awards/The Order Operations Specialist is a critical role in Arena’s order management process. Your primary responsibilities are to review and sign off on contracts in Salesforce CPQ, provision new and additional subscriptions, and assist with any special handling certain deals may require. The ideal candidate is process-driven, detail-oriented, and prioritizes continual improvement.Responsibilities: Review customer contracts and order documentation for completeness and accuracy
Work with Deal Desk, Sales Representatives and Finance to escalate any exception orders; Track exceptions and notes in shared file with Finance
Track open opportunities in Salesforce dashboards to monitor forecast / closed orders
Provision new and amended contracts in our back-end system as per finalized terms
Follow controls and procedures to ensure data quality and accurate financial reporting
Assist with certain SOC and financial audit report requests
Additional ad-hoc reporting and projects as neededQualifications: Bachelor’s degree or relevant work experience
Minimum 2 years of experience with the above responsibilities
Experience with and understanding of Salesforce.com (CPQ experience a )
Computer proficiency, including MS Office with strong Excel skills
Vacancy expired!