Key Carrier Coor

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Date:Feb 24, 2020Location:American Fork, UT, USCompany:TJX Companies, Inc.Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.Posting Notes: HomeGoods Store 0775 764 West 240 North Meadow Lane American Fork UT 84003Job Summary:The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.Responsibilities:

Role models exceptional customer service

Creates a positive internal and external customer experience

Promotes a culture of honesty and integrity; maintains confidentiality

Acts as Manager on Duty in adherence with company policy and procedure

Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed

Addresses immediate customer service issues and provides appropriate coaching to Associates

Exercises discretion regarding customer service policies in order to satisfy customers

Maintains proper Associate coverage in service areas for a positive customer experience

Ensures Associates adhere to all operational procedures

Ensures opening/closing procedures are executed in accordance with company guidelines

Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates

Provides and accepts ongoing recognition and constructive feedback

Provides continuous feedback, recognition and coaching to Associates

Partners with Management on Associate training needs to increase effectiveness

Ensures adherence to all labor laws, policies, and procedures

Promotes credit and loyalty programs during customer interactions

Supports and participates in store shrink reduction goals and programs

Promotes safety awareness and supports maintenance of a risk-free environment

Performs other duties as assigned

Requirements:

Open availability, including nights and weekends

Flexible schedule to support business needs

Team player, working effectively with peers and supervisors to accomplish tasks

Ability to respond appropriately to changes in direction or unexpected situations

Knowledge of company standard software, systems, and procedures

Knowledge of merchandise flow in stores

Solid problem solving skills

Ability to effectively coach, delegate, and follow-up on multiple people/tasks

Works effectively with peers and supervisors to accomplish tasks

Ability to act quickly under challenging circumstances

Capable of handling multiple tasks at one time

Strong organizational skills with attention to detail

Strong communication skills.

One year retail and 6 months of leadership experience

At HomeGoods, we embrace the unknown⁠—with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different—here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.Posting Notes: HomeGoods Store 0775 764 West 240 North Meadow Lane American Fork UT 84003Nearest Major Market:Salt Lake CityJob Segment:Supply, Operations