Rep PS I (Phleb)- Aurora, Colorado

Go the extra mile. Patients and Physicians rely on our diagnostic testing,information and services to help them make better healthcare decisions. Theseare often serious decisions with far reaching consequences, and requiresensitivity, tact and a clear dedication to service. It's about providingclarity and hope.In Patient Services you will work for the world leader in the industry, witha career where you can expand your skills and knowledge. You'll have a rolewhere you can act with professionalism, you can inspire colleagues, andyou can care about the work we do and the people we serve.At Quest, Patient Service roles are tremendously important - it is apatient-focused role where it is essential to remember that there is a lifeand person behind every test tube. Your skills are critical, as is yourability to work with the patients. The role is varied and offers a developingcareer in Phlebotomy due to the scale and reach of Quest. You can grow andimprove your skills in a fast-moving, supportive team environment. Mostimportantly, you can help us make a real difference.Rep PS I (Phleb)- Aurora, ColoradoRep PS I (Phleb)- Aurora, Colorado - Monday - FridayJob SummaryThe Patient Services Representative I (PSR I) represents the face of ourcompany to patients who come to Quest Diagnostics, both as part of theirhealth routine or for insights into life-defining health decisions. The PSR Idraws quality blood samples from patients and prepares those specimens for labtesting while following established practices and procedures. The PSR I hasdirect contact with patients and creates an atmosphere of trust and confidencewhile explaining procedures to patients and drawing blood specimens in askillful, safe and accurate manner. The PSR I will demonstrate QuestLeadership Behaviors while focusing on process excellence skills andsensitivity to confidentiality and accuracy to patient information. Successfulapplicants may be assigned to work in a doctor's office, a patient servicecenter, in a house call environment, or as business needs dictate.Job Accountabilities (Responsibilities)1.Collect specimens according to established procedures. This includes, butnot limited to: drug screens, biometric screening and insurance exams.2.Administer oral solutions according to established training.3.Research test/client information and confirm and verify all written andelectronic orders by utilizing lab technology systems or directory ofservices.4.Responsible for completing all data entry requirements accurately includingdata entry of patient registration; entry of test order from requisition orpulling order from database; managing Standing Orders.5.Enter billing information and collect payments when required, includingthe safeguarding of assets and credit card information.6.Data entry and processing specimens including: labeling, centrifuging,splitting, and freezing specimens as required by test order.7.Perform departmental-related clerical duties when assigned such as dataentry, inventory, stock supplies, and answer phones when needed.8.Read, understand and comply with departmental policies, protocols andprocedures: (i.e. Procedure Manuals, Safety Manual, ComplianceManual, Automobile Policies and Procedures, Employee Handbook, QualityAssurance Manual); and ensure that all staff members follow instructions.9.Perform verification of patient demographic info / initials includingpatient signature post-venipuncture to verify tubes were labeled in theirpresence and that the name on the label is correct.10.Assist with compilation and submission of monthly statistics and data.11.Maintain all appropriate phlebotomy logs in a timely manner and based onfrequency, such as maintenance logs and temperature logs.12.Complete training courses and keep up-to-date with the latest phlebotomytechniques.13.Travel to Territory Manager meeting if held off-site or off normal shift.14.Participate on special projects and teams.15.Stay up-to-date on company communications.Job Requirement