Application Support Engineer II

Application Support Engineer IIDescriptionAt Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.Job Description SummaryThrough minimal supervision contributes to the modification, testing, adaption, and/or implementation and post implementation support of short- and long-term software solutions to business and technology needs. Reviews system requirements and business processes; Tests, debugs and implements software solutions. Works independently in a fast paced environment on moderately-complex issues.Essential Job Functions

Provides software support or technical support services

typically in a defined moderately complex project

Conducts a wide range of moderately complex technical analyses

to ensure that software meets or exceeds specified standards and end-userrequirements

Reviews system requirements and business processes; debugs and

implements software solutions. Makes recommendations on process improvements

Determines software support requirements

Reviews software policies, standards and procedures and make

recommendations for change.

Leads users in the planning of user acceptance testing, alpha

and beta testing

Creates test data files with valid and invalid records to

thoroughly test program logic and verify system flow

Manage environments, Implement/Deploy software upgrade to

various environments and support post implementation.Other Job Duties

Creates Support approach, Estimation,

Software Deployment Guide, Supplemental or non- functional specification

Defines and documents software installation

and configuration processes.

Coordinates and communicates applications

support activities with key stakeholders

Reviews platform requirements and

coordinates with vendors and other IT groups in building/maintaining hardware,3rd party software, patches and network related components to comply with ITstandards and procedures.

Performs other duties as assigned.

QualificationsRequired Experience

Requires advanced knowledge of job area typically obtained through advanced education combined with experience.

May have practical knowledge of project management.

Requires 5 years minimum prior relevant experience.

Education

Bachelor's Degree

Equal Employment Opportunity PolicyBank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.Job: TechnologyLocation: United States-Arizona-TempeRequisition ID: 049236