Fraud & Claims Operations Manager 5 (Loss & Recovery Processing Leader)

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.Are you an experienced leader who enjoys motivating team members in a highly qualitative production operation? Are you known as a team builder who creates inclusive environments and leverages the strengths of a collective team to deliver superior results?The Payments, Virtual Solutions and Innovation Fraud and Claims Management (PVSI FCM) team is seeking a dynamic leader to join our team supporting the Loss & Recovery Processing function. This position has responsibility for supporting a geographically dispersed organization with multiple locations in the U.S. and Asia.The department provides specialized services for internal business partners and stakeholders related to loss analysis and reporting, recovery payment processing, online money movement, and unusual activity.This leader will support teams responsible for analysis of deposit account losses and recovery/restitution payments, online money movement and accounting. This is a great opportunity for a highly competent, strategic leader to develop and grow an established organization poised for change in operational processes. Significant opportunities for a self-starter to reengineer existing and go forward processes to achieve maximum productivity and deliver top quality products for our key stakeholders who are responsible for driving enterprise level loss prevention and risk mitigation initiatives. This leader will be directly managing 4 leaders with a staff of approximately 100 team members across six locations.Core operating hours are generally Monday-Friday, 8am-5pm and extended hours or schedule adjustments are necessary to support teams virtually in multiple time zones. Occasional travel is required based on business needs.The position is located in San Antonio, TX or Portland, OR.Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications:

8+ years of experience in one or a combination of the following: fraud, investigations of fraud claim transactions or policy violations, risk management, or compliance

4+ years of leadership or management experience

Ability to travel up to 10% of the time

Job Expectations:

Ability to travel up to 10% of the time

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPSTFL&FOCUS=Applicant&SiteId=1&JobOpeningId=5533548&PostingSeq=1.All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.