Technical Support Agent fluent in Portuguese

Technical Support Agent fluent in Portugueseposted:Thursday, April 09, 2020LocationTemple, TexasIndustryInformation Technology (Computer and Mathematical Occupations)Job TypeTemp to PermWorking Hours8:30 AM - 7:00 PMSalaryUS12.60 per hourRef. NumberS57120ContactCalaf, Carlos, SpherionPhone254-778-0533Job DescriptionSpherion-Temple is searching for a technical support agent who is fluent in Portuguese! MUST HAVE RESUMEInterface via telephone, email and/or chat with external customers on technical support related issues, Generally Monday through Friday from 8:30 AM to 7:00 PM, must be able to work a shift schedule that falls during these work days and hours.Works various technical and customer service related correspondences to ensure customer issues are resolved in a timely manner. Fluent Portuguese Speaker Required for this roleResponsibilities:Interact with customers to provide and process information in response to inquiries and concerns about products and services.Answers all inbound technical support inquiries regarding customer?s hardware and software issues.Documents all inbound and outbound customer interactions.Submits all order types to resolve service related issues and warranty driven replacements as needed.Owns and manages tasks to complete closure.Prepares technical writing to support the work instructions and manuals.Other duties as assigned.Redirect problems to appropriate resources.Working hours: 8:30 AM - 7:00 PMSkills:

Minimum of 6 Months technical support experience - preferably phone/email/chat experience.

Minimum of 6 months in customer service or support role - preferably phone/email experience.

Troubleshooting/diagnostic experience.

Education:High SchoolExperience:0-1 yearsQualifications:Must be self-motivated with inherent ability to multi-task.Identify / define processes that enhance the customer experience, reduce costs and deliver the right solution the first time.Exhibits professional conduct.Must possess excellent written and oral communication skills.Problem solving and negotiation skills with the ability to deal with difficult customers and situationsMust possess excellent interpersonal skills with the ability to work in a collaborative team environmentHigh school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus.MUST SUBMIT RESUME, Applications received without resume will not be consideredApply online: www.spherion.com/apply (Dept ID 75067) and call 254-778-0533!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.