CUSTOMER SERVICE REPRESENTATIVE I - 73005975

CUSTOMER SERVICE REPRESENTATIVE I - 73005975 Date: Apr 4, 2022 Location: WEST PALM BEACH, FL, US, 33460 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 609041 Agency: Department of RevenueWorking Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005975Position Number: 73005975 Salary: $27,926.04 - $34,754.04 plus $1,268.76 Competitive Area Differential (CAD) / annually Posting Closing Date: 04/11/2022 Florida Department of Revenue Child Support Program Customer Service Representative I (Revenue Specialist III) West Palm Beach This is an Internal Agency Advertisement The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/Pages/EmploymentOpportunities.aspx) . JOB SUMMARY: This Revenue Specialist III - Child Support Customer Service Representative I position performs advanced payment processing for child support cases excellent fit for critical thinkers and a financial background. If you enjoy working with financial information problem solving, this may be the position for you. Your duties would include: Initiating and responding to requests

Analyzing and completing complex financial activities

Coordinating with internal and external partners

Researching and resolving case issues

Gathering information and analyzing case data to determine next steps

Assisting customers

Interacting with other states, employers, and other business partners

Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

Currently employed with the Florida Department of Revenue.

One year of Child Support Program Payment Processing experience.

Two years of experience conducting research and analyzing information to make decisions.

Two years of experience communicating with customers for the purpose of resolving inquiries.

SUBSTITUTIONS:

Relevant education may substitute on a year for year basis of the required experience. If applicable, please indicate type of degree, if degree earned or number of credit hours attained.

SPECIAL NOTES:

Standard workday of 8am – 5pm, Monday through Friday.

This role is eligible for part-time or full time telework after you complete required training and reach an acceptable level of proficiency.

All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.

Gaps of employment of 6 months or more must be addressed on the application and each field (address, city, and state, dates, phone numbers, etc.) must be completed. Periods of employment should be entered with the most recent/current listed first.

SALARY: $27,926.04 - $34,754.04

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Michelle Klinges, 561-616-5280,michelle.klinges@floridarevenue.com

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: If you apply for this job but are not hired, you may be considered for future vacant positions at or below the Revenue Specialist III level for up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hireor promotionunless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Palm BeachNearest Secondary Market:Miami