05 Apr
Client Support Specialist (Mid-Atlantic)
Delaware, Dover , 19901 Dover USA

Job Description

The role of the

Client Support Specialist is to support the Account Executives in developing business relationships and increase revenue. A strong focus on providing both external and internal communication and customer service is required. This position will require strong multi-tasking abilities with a strong attention to detail and excellent follow-up skills. This opportunity provides an ideal candidate with the training and resources needed forprofessional development and a long term career path.

  • Develops and maintains knowledge of client environment and processes to identify existing and potential applications for Experian products and services.
  • Coordinates communication with clients to implement product or service changes regarding security, membership vetting, and legislative requirements.
  • Holds meetings with clients / prospects in a face to face environment and using the telephone in conjunction with web based tools.
  • Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel. Identifies, closes or refers new product opportunities.
  • Researches and identifies sales and service opportunities for potential clients within assigned production center/ business units or specific accounts across all solution suites. Provides customer intelligence to sales and marketing functions to position our offerings effectively.
  • Provides product training to users to ensure effective client utilization of Experian services.
  • Communicates client account maintenance needs and requests to appropriate personnel.
  • Maintains contact with product and service users to enhance client relationship.

Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • Good knowledge of consumer credit reporting marketplace and willingness to learn more
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Good oral and written communication skills
  • Self-starter with drive to learn independently and in a structured environment
  • Good customer service and follow-up skills
  • Willingness to volunteer for activities as member of a teamed account selling approach
  • Solid working knowledge of Salesforce.com CRM system is desired
  • Good organizational and project management skills
  • Good problem solving and analytical skills
  • Strong PC skills – Excel, Word, PPT, MS Office, Salesforce
  • Good presentation skills and ability to lead engaging meetings
  • Willingness to learn industry and capabilities of Experian
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Ability to travel
  • Bachelor’s degree or equivalent experience preferred
  • Good knowledge of consumer credit reporting marketplace and willingness to learn more
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Good oral and written communication skills
  • Self-starter with drive to learn independently and in a structured environment
  • Good customer service and follow-up skills
  • Willingness to volunteer for activities as member of a teamed account selling approach
  • Solid working knowledge of Salesforce.com CRM system is desired
  • Good organizational and project management skills
  • Good problem solving and analytical skills
  • Strong PC skills – Excel, Word, PPT, MS Office, Salesforce
  • Good presentation skills and ability to lead engaging meetings
  • Willingness to learn industry and capabilities of Experian
  • Comfortable operating within a teamed selling approach with energy and sense of ownership
  • Ability to travel

Additional Information

All your information will be kept confidential according to EEO guidelines.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOU and and it reflects what we believe. See our DEI work in action!

If you live in Colorado, Connecticut or New York City, please contact us here for the salary range of this position (include this Job Title in your email). In addition to a competitive base salary and variable pay opportunity, Experian offers a comprehensive benefits package including health, life and disability insurance, generous paid time off including parental and family care leave, an employee stock purchase plan and a 401(k) plan with a company match.

Experian U.S. employees are required to be fully vaccinated for COVID-19.

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