05 Apr
IT/Desktop Engineer - Aternity Consultant - Remote
District of Columbia, Washington , 20001 Washington USA

Job Description

As an Aternity Consultant, working with Aternity’s Application Performance Management (APM) & End User Experience Monitoring (EUEM) products you will help solve clients’ enterprise-wide network, application, server capacity and end-user performance issues. The position combines desktop engineering disciplines with a business focus for delivering and utilizing IT performance management solutions. You will leverage Aternity’s technologies to plan, design, deploy, operate, manage, troubleshoot and optimize IT infrastructures and devices.

  • Analyze and understand customer’s IT organization, requirements and processes, and use this knowledge to assist in achieving full adoption and utilization of Aternity's solutions to maximize ROI and business value
  • Providing specialized planning and design expertise in digital experience monitoring, application performance troubleshooting and/or optimization and end user performance analysis
  • Collecting end user and application performance information for troubleshooting
  • Developing scripts for use with Aternity’s EUEM and APM products for metric collection and remediation tasks.
  • Configuring and programming accurate and valid measurements for end-user activities and backend application transactions
  • Presenting and articulating advanced product features, benefits, and overall product solutions
  • Work directly with customers, colleagues and other stakeholders to achieve project goals either on site or remotely
  • Troubleshooting performance issues for Windows and UNIXbased platforms
  • Producing solutions to fulfill customer needs within budget and schedule constraints
  • Serving as an expert in cloud migration, application performance, and/or application delivery, utilizing Aternity's complete Digital Performance platform

Desired Technical Skills:

  • MUST HAVE ATERNITY product experience or competing product experience (Lakeside Systrack, Nexthink, Dynatrace, AppDynamics, etc.)
  • Network and infrastructure performance monitoring and analysis experience is preferable
  • Solid understanding of common application architecture frameworks, distributed mechanisms and messaging components
  • Understanding of IT methodologies for deploying and changing software in Enterprises
  • Programming skills in either PowerShell, Python, C, Golang, Rust or familiarity with others
  • Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik or others
  • Understanding of the internal workings of J2EE and / or .NET
  • Proven technical skills, including SQL and XML, along with an understanding of network/HTML/HTTP traffic
  • Knowledge of:
    • Cloud-based technology such as AWS, Azure, and Docker
    • Web technologies (server side and client side) such as Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP protocol and the RESTful architectural style.
  • Knowledge of web application architecture and software including Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2) and Operating Systems (UNIX, Windows).
    • While you’re not expected to be a subject matter expert in all of these, high level knowledge of the functionality of each component and how they inter-relate and operate is crucial.
    • Basic administrative skills for these technologies is a plus
  • Knowledge of TCP/IP networking

Qualifications

  • Bachelor or Master’s degree in Computer Science or equivalent professional experience
  • Ability to communicate effectively with technical and non-technical audiences, drive IT projects forward in large organizations, and translate technical features into tangible customer business benefits
  • Self-motivated and capable of high performance under minimal supervision
  • Professionalism appropriate for working with Fortune 500 clients
  • Organized and detail-oriented, with strong customer service and technical skills
  • Passion for teamwork and contributing to a world-class Professional Services teamwhich values excellence, execution, and integrity
  • Desire to experiment with new technologies and choose the right tool for each job
  • Strongly self-motivated to make the product better by bringing innovative ideas and insights to the team
  • Excellent analytical, troubleshooting and problem-solving skills
  • Willingness to travel, interact and work directly with customers
  • Excellent business writing and presentation skills
  • Experience monitoring and tuning application and system performance
  • Experience in professional services, technical consulting, or software development/systems administration preferred

COVID NOTES:

Additional Information

    All your information will be kept confidential according to EEO guidelines.

    Salary:

    $60,000- $75,000 annually Depending on Experience


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