Train customers on how to use our software
Provide online seminars on various features
Create onboarding plans and training curriculum for new clients
Build strong, strategic customer relationships
Build out customer accounts in our scheduling software based on their specific needs
Work on our Customer Support team a few days per weekmanaging incoming phone calls and email tickets via Zendesk. This may include occassional weekend shifts.
Communicate articulately and engage with current and potential clients in all forms: phone, email, in person, and telepathically if you’re equipped
Be techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product team
Set clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possible
Handle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationships
Plan, manage, and lead projects with the support team; review and retrospect project performance once complete
2+ years experience in a SaaS Customer Success role
Has prior experience working in a healthcare technology company
Loves the healthcare industry
Strong aptitude for technology
Has experience with project management (a Project Management Professional certification is a plus!)
Remote work and future office options!
Opportunities for relocation to Miami
Travel throughout the US for work outings and occasional conferences
Company outings, events, and an awesome work culture
A team of very kind and friendly people who are passionate about making a difference in healthcare
Ask….we have more!