05 Apr
Customer Success Coach
Florida, South florida , 33101 South florida USA

Job Description

  • Train customers on how to use our software

  • Provide online seminars on various features

  • Create onboarding plans and training curriculum for new clients

  • Build strong, strategic customer relationships

  • Build out customer accounts in our scheduling software based on their specific needs

  • Work on our Customer Support team a few days per weekmanaging incoming phone calls and email tickets via Zendesk. This may include occassional weekend shifts.

  • Communicate articulately and engage with current and potential clients in all forms: phone, email, in person, and telepathically if you’re equipped

  • Be techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product team

  • Set clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possible

  • Handle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationships

  • Plan, manage, and lead projects with the support team; review and retrospect project performance once complete

Qualifications

  • Bachelor's degree

  • 2+ years experience in a SaaS Customer Success role

  • Has prior experience working in a healthcare technology company

  • Loves the healthcare industry

  • Strong aptitude for technology

  • Has experience with project management (a Project Management Professional certification is a plus!)

Additional Information

Perks:

  • Remote work and future office options!

  • Opportunities for relocation to Miami

  • Travel throughout the US for work outings and occasional conferences

  • Company outings, events, and an awesome work culture

  • A team of very kind and friendly people who are passionate about making a difference in healthcare

  • Ask….we have more!


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