Build, engage, train and lead a team of data analysts within customer success, to deliver various ad hoc reports to synthesize insights from multiple sources of data
Work closely with data strategists and data architects to build the strategy, infrastructure and processes needed to respond to these ad hoc requests from various stakeholders
Partner with key stakeholders (e.g. Product, Data Engineering, Globalization, social, Taxes etc.) to craft strategies, design solutions, influence key analyses and develop reporting for specialty areas that are in the early stages for Cash
Identify necessary innovative and predictive analyses and manage their development, reporting and visualization
Provide actionable insights on any risks that need to be considered by the business and ensure they are properly assessed, measured, and mitigated
Define goals for the specialty team and ensure that the team is on track to achieve those goals, while providing regular updates to leadership
Respond promptly and exercise exceptional communication skills in an effort to optimize each contact
5+ years of analytics experience or equivalent
Customer Success Industry experience
Experience leading cross-functional projects that depend on the contributions of others in many disciplines
Fluency with data, analytics and visualization technologies (e.g. SQL, Looker/Tableau, Python)
Familiarity or experience building and understanding ML or data science models
Excellent organization skills, attention to detail and strategic mindset
Excellent multitasking skills and task management strategies
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.