05 Apr
Risk Management Analyst (Open to Remote)
Georgia, Atlanta , 30301 Atlanta USA

Job Description

The mission of the Managed Risk Services (MRS) organization is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.

We strive to maintain unrivaled relationships with the merchants, partners, and financial institutions (FIs) that we interact with on a daily basis. MRS is a necessary extension of our clients’ teams that allows them to reach their full potential. In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

The Risk Management Analyst will help Visa and Cybersource clients manage the risk of taking payments (predominantly credit and debit card) online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Cybersource clients to implement these strategies using a combination of Visa, Cybersource, and industry tools.

Essential Functions

  • Work with 10-14 different ecommerce merchants to help them manage Cybersource risk management products to prevent online card fraud.

  • Develop in-depth knowledge of Visa and Cybersource risk management solutions through research and testing in order to act as subject matter expert to clients.

  • Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.

  • Analyze transaction data with a view to optimizing risk management strategies for clients.

  • Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.

  • Maintain a detailed knowledge of industry best practices and emerging trends and technologies within payment risk management.

  • Deliver occasional training sessions to clients on the use of Cybersource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.

  • Independent decision making required on daily basis.

  • Required to interpret and analyze complex transaction data and identify patterns and trends, and make independent decisions on fraud screening configuration for merchants based on this work.

  • Must be keenly aware of the responsibility involved in such a position, given that their recommendations for fraud screening configuration changes will affect which transactions are accepted or rejected by the ecommerce merchant.

  • Occasional to frequent travel required for onsite training, assistance with implementations or periodic business review presentations.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

- Education and Experienceo 2 years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).- Communication and Presentation Skillso Communicates in a clear, concise, and relevant manner. Demonstrates agility in style as appropriate. Delivers high quality, engaging verbal and written communications that are results-oriented with relevant content. Customizes approach based on audience and direction of discussion. Communicates consistently with internal partners. - Consulting Expertiseo Establishes credibility with professionals at all levels. Provides clients with industry best practices and challenge their status quo. Serves as trusted advisor and subject matter expert for CYBS clients. Goals are regularly discussed and pursued, demonstrating an understanding in clients’ evolving business strategies. Anticipates fluctuations in business relationships and collaborates internally. Continually builds rapport to enhance the client experience and promote retention. Proactively identifies anomalies in clients’ business trends and communicate with appropriate urgency. Navigates discussions and recommendations with clients regarding revenue capture, increasing client acceptance and decreasing manual review.- Analysiso Uses data to balance client goals, optimize strategies, and increase client acceptance. Effectively analyzes payment and fraud data to identify anomalies and make meaningful recommendations to enhance performance. Uses a proactive approach to optimize clients’ strategies by leveraging both positive and negative data. Drives automation efficiencies by identifying opportunities to reduce manual review and increase acceptance highlighting the additional revenue gains made by the associated strategy adjustments. Contributes to the continual enhancement of analytical tools.- Industry Knowledgeo Understands the correlation between Risk Solutions and the ability to impact authorization rates to improve acceptance. Gains knowledge through internal and external resources. Holds proactive discussions regarding new fraud trends and enhancements in parallel with optimizing strategy to mitigate fraud and maximize acceptance. Educates merchants on the basics of how payment ecosystems work and has a general understanding of PSD2.- Customer centricity o Successfully addresses issues that put clients at risk. Incorporates a collaborative and structured approach to critical issues, utilizing diplomacy and professionalism in all interactions.Preferred Competencies- 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD).- Experience with the Cybersource Decision Manager platform or another fraud solution.- Language skills appropriate to clients within respective region.

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.


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