05 Apr
Performance Analyst, Shopify Fulfillment Network (Remote, North America, EST)
Georgia, Atlanta , 30301 Atlanta USA

Job Description

Shopify, the fastest growing SaaS company of all time, is on a mission to enable entrepreneurship and make commerce better for everyone, everywhere. The Shopify Fulfillment Network (“SFN”) is one of the top strategic priorities for Shopify, with the mission of simplifying merchant’s inventory management, and exceeding their buyers’ delivery expectations .

To this end, we are seeking a Performance Analyst, currently based in North America, to help deliver on these missions. As the dedicated Performance partner for SFN’s Merchant Success and Support teams, you will be responsible for the tracking and communication of their operations through key metrics (KPI’s). At a more granular level, you will be expected to use your analytical background to uncover actionable insights, and prepare various types of analyses which will help improve our overall operations. Your work will be a key contributor to the decisions that will shape the future of our fulfillment network for years to come.


  • Identify and track the most important metrics (KPI's), for the Merchant Success & Support teams, that will help SFN achieve its 2022 Investment Plan goals

  • Communicate the performance of the Merchant Success & Support team to the broader SFN organization on a recurring basis

  • Partner with key stakeholders across the areas you support to understand how new initiatives will impact their respective functions

  • Work with a variety of internal & external data assets for monthly tracking and ad-hoc deep dives

  • Develop clear, concise narratives for your various analyses that will enable decision making from the SFN leadership team

  • Work on a variety of forward-thinking special projects


You will need to have:

  • Significant experience working in data analytics, or business insights
  • Demonstrable commercial acumen

  • Exceptional business partnering skills and the ability to communicate business insights easily and effectively

  • Excellent analytical and critical reasoning skills

  • An MBA or a professional designation preferred (CA, CMA, CGA, CFA, or CPA)

  • Ability to thrive in a fast-moving, ambiguous work environment and navigate through change.

Additional Information

This posting will close on Tuesday April 19th.

We know that applying for a new role takes a lot of work and we truly value your time. We’re looking forward to reading your application. Please address your cover letter to Travis, and let us know what part of this role excites you the most, and why?

You can expect to hear back from us (regardless of outcome) within 3 weeks from when you applied.

Shopify is now permanently remote, and we’re working towards a future that is digital by design. That location you see above? Consider it merely an example of hundreds of potential locationsShopify is hiring. Learn more here:


Our belief is that a strong commitment to diversity & inclusion enables us to truly make commerce better for everyone. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Please take a look at our Sustainability Reports to learn more about Shopify’s commitments to our communities, and our planet.

At Shopify, we understand that experience comes in many forms. We’re dedicated to adding new perspectives to the team - so if your experience is this close to what we’re looking for, please consider applying.

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