Customer Service Representative - Pearl City

Job Description

• Consistently provide a high level of customer service in a prompt and timely manner.
• Maintain branch appearance and cleanliness.
• Knowledge of all check cashing procedures, check rates, and able to identify the various types of checks.
• Knowledge of all secondary products and services and how to cross sell them to the customer.
• Display effective verbal, written, and listening skills.
• Exhibits positive attitude during times of change.
• Handles and pays out money according to policy and procedure.
• Ensures customer complaints are handled with a sense of urgency, using good judgment and superior customer service. Ensure all complaints are reported to the supervisor timely.

• Understand and comply with all company policies and procedures.
• Properly use the Point of sale system to cash checks, process loan transactions, sell products, and balance cash drawer.
• Accurately account for all cash and negotiable equivalents by following all policy and procedures.
• Assist Manager in the collection process and prepare files for collections.
• Adhere to operational Security and LP policies as per company policy including all open and closing procedures.
• Knowledge of the general office duties and how to properly use all office equipment.
• Complete all paperwork timely and accurately.
• Complete all other tasks as directed by the Supervisor.
• Insures accurate input of all data into company and vendor systems.
• Insures full compliance with all Anti Money Laundering policy and procedures.

Qualifications

• Previous banking, retail or sales experience
• Customer Service oriented
• Ability to multitask.

• Good computer skills.
• Excellent interpersonal & communication skills.
• Previous cash handling or sales experience of any kind a plus.
• Ability to work a flexible schedule including nights and weekends

Additional Information

All your information will be kept confidential according to EEO guidelines.