Associate Manager Greenwood Park Greenwood

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.less thanbr> A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.less thanbr> Selling and Serviceless thanbr> Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and valuesless thanbr> Endorses, models and develops team to deliver Coach s Selling and Service expectationsless thanbr> Enforces sales strategies, initiatives and growth across all categoriesless thanbr> Flexes store business strategies and personal selling techniques to contribute to overall store and financial resultsless thanbr> Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customersless thanbr> Sales/productivity goals: sets and communicates goals for the team in partnership with the Store Manager and/or District Manager, tracks store s performance at all times and achieves sales through teamless thanbr> Productivity Management: holds management team accountable for floor supervisor productivity, personal productivity and management contributionless thanbr> Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goalsless thanbr> Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customersless thanbr> Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Managerless thanbr> Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tacticsless thanbr> Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplaceless thanbr> Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach s guide to styleless thanbr> Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)less thanbr> Coaches team on how to incorporate trends into their selling experience with customersless thanbr> Influences customer s purchase decisions by balancing patience and assertivenessless thanbr> Sensitive to customer and team s needs and tailors approach by reading cuesless thanbr> Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking and partners with the Store Manager and/or District Manager when appropriateless thanbr> Encourages team to build long-term relationships with customers to drive businessless thanbr> Develops both self and individual product knowledge skills and remains aware of current collectionsless thanbr> Works with the Store Manager and/or District Manager to protect and drive the needs of the business at all timesless thanbr> Understands the positive sales impact staffing has on the business and recruits accordinglyless thanbr> Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company toolsless thanbr> Ensures all daily tasks are completed without negatively impacting service of Coach standardsless than