Managed Services Technician

Job Description

EAC Product Development Solutions (EAC) is a complete source for your product development needs. We provide the full suite of PTC product development software, and offer consulting, training, hardware, implementation and engineering services to support every phase of the product development process. From art to part and everything in between, EAC is ready to offer our brightest ideas to ensure you enjoy the best solutions in the industry.

The Managed Services Technician will be responsible for maintaining and supporting CAD Data management tools for a variety of companies in a consultative role. Tools include PTC’s Pro/Intralink, Windchill PDMLink and Windchill ProjectLink. The Technician will be expected to assist customers in their regular monthly maintenance activities, Windchill patches and troubleshooting issues.

• Following the established project plan and Statement of Work (SOW), deliver and manage implementations of PTC data management tools, including Pro/Intralink, PDMLink and ProjectLink, on time and within budget
• Install and configure Windchill tools including 3rd party software as applicable to client solutions
• Maintain open and clear communication with clients during the timeframe of the SOW
• Provide Remote Administration of many customer Windchill environments – this to include but not limited to the following: system monitoring, reviewing systems logs for errors, review Oracle settings, system patches, clean up unreferenced files, maintenance build updates, performance tuning, and issue resolution.
• Provide customers with monthly status reports on system status.

Qualifications

An equivalent combination of education, training and experience will be considered.

• Bachelor of Science degree in technical field (Computer Science, MIS, Engineering)
• Experience with Hardware, Software, Operating Systems, Troubleshooting etc
• 0-2 year’s of experience managing product information or components of products with PTC tools
• 1-2 years system administrator experience (CAD, IT, Data Management)

• Excellent oral and written communication skills
• Good organization and prioritization skills
• Ability to manage to deadlines and meet project and corporate goals
• Possess understanding of Product Data Management Business Processes
• Ability to work under pressure and while multitasking

• Windchill PDMLink– Installation and System Maintenance a plus

• Familiarity of Data management tools

• Focus
• Achiever
• Discipline
• Secondary mix
• Communication/Deliberative
• Input/Consistency

Additional Information

Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

The EAC work Environment is reflective of our Five Tenets. Our employee base is chosen and developed in accordance with our Core Values.

EAC Tenents:

• Be the best
• Do it right
• Work smart
• Be profitable
• Have fun

EAC Core Values:

• Excellence
• Integrity
• Driven to win
• Accountability to team/Responsibility for action
• Customer Centric
• Continuous Improvement

BENEFITS

• Medical and dental insurance
• Flexible SavingsAccount
• 401(k) Traditional and Roth
• Basic Life and AD&D, Disability Insurance
• PTO
• Eight Paid Holidays
• Employee Assistance Program
• This is a remote position in the USA