Sr. Business Systems Analyst

Position Description

Professional Business Systems Analyst (BSA) will serve as the liaison between the system providers and system users. The ideal applicant will have a background in both system analysis and experienced in the telecommunications industry.

Principle Accountabilities

Evaluate and coordinate system upgrades and communicate changes with system users in an efficient manner that will positively impact operational effectiveness

Lead cross-functional teams for continuous improvement efforts related to applications, systems, and technology changes

Facilitate monthly user meetings and work with system users to identify problems, potential enhancements and to ensure functionality of business systems upgrades

Improve function use and activity to reduce costs, provide efficient use of resources, and enhance the system user experience

Improve systems utilization by studying current practices and designing modifications

Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats

Proactively work with external technical support to troubleshoot reported issues, maintain defect reports, and escalate as necessary to achieve business needs

Improve existing systems and develop processes by understanding current practices and designing modifications

Support system users by researching and recommending 3rd party solutions and applications

Perform in a project management role to implement application changes, upgrades and new enhancements

Provide training and demonstration of new system functionality

Maintain system protocols by writing and updating procedures, ensuring documentation sufficiently describes work instructions and operating procedures

Provide desk support and training users

Recommend controls by identifying problems

Follow and enforce all company internal controls to ensure financial integrity and audit compliance, working closely with Chief Financial Officer (CFO)

Prepare technical reports by collecting, analyzing, and summarizing information and trends

Define project requirements for new functionality introduced by system provider by identifying project milestones, phases, and elements, forming project team, and establishing project budget

Monitor project progress for implementation of new functionality by tracking activity, resolving problems, publishing progress reports, and recommending actions

Build and maintain stakeholder relationships, including business partners, users, customers, vendors, managers, and executives

Lead cross-functional teams for continuous improvements efforts related to applications, systems, and technology changes

Facilitate system user group meetings, review, evaluate and prioritize user requests for system modifications and develop recommended action/alternatives to group

Maintain user confidence and protect operations by keeping information confidential

Attend vendor conferences and participate in user groups to drive the direction of ASTAC’s enterprise applications and stay abreast of new technology directions

Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies

Knowledge, Skills, and Abilities

Work independently in complex situations and tasks

Understand the application development lifecycle

Excellent communications skills (both verbal and written) and the ability to interact professionally with a diverse group of people, including, business partners, users, vendors, customers, managers, and executives

Strong listening and analytical skills are required to determine customer (system user) needs and requests

Strong facilitation skills are required, both in person and via teleconference or videoconference

Ability to make sound decisions with the information at hand, with the end goal of customer satisfaction

Project lead and project management experience

Well organized, with attention to detail

Excellent organizational skills allowing to manage multiple projects simultaneously

Ability to meet deadlines

Proficient with MS Office Word and Excel.

Excellent knowledge of fundraising information sources.

Valid Driver’s License

Education and Experience Required

Bachelor’s degree in computer engineering, AAS degree in Applied Business with a Computer Application focus, or related field College coursework, job related certifications, and/or work experience may be substituted for a degree

Telecommunications industry experience is preferred

PMP certificate preferred

10+ years of experience working with enterprise applications with at least 5+ years at a business systems analyst level

Self-starter with the ability to multi-task and work independently on a variety of assignments with people at all levels of the organization

This position requires experience researching, developing, implementing, monitoring and analyzing results of complex management information systems

Apply here, or at our website:https://www.astac.net/company/careers/