12 Apr
Customer Success Manager - Level 2 - LATAM - Bilingual (English-Spanish)
Florida, South florida , 33101 South florida USA

Vacancy expired!

Job Description

The world needs perfect software and Dynatrace works with some of the world’s leading brands to deliver this, including Adobe, Samsung, Verizon, Starbucks, Virgin Money, Ford and Experian.  Our Dynatrace ONE team takes the core principles of Agile software development and applies them to delivering amazing customer experience to these and our other 2,000+ customers around the world.  We bring together customer success, customer service, and technical consulting disciplines into cross-functional “squads” with a single focus—to make our customers successful.

As a Customer Success Manager (Level 2), you will be responsible for preserving and growing subscription renewals for ourmid to high tier accounts.You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within the organization.You will also highlight wins, plan and develop short and long term strategies via Success Planning and provide thought leadership. Our goal is to provide our customers with software intelligence that will accelerate their digital transformation.As a Customer Success Manager, you will be at the heart of that journey.

Role & Responsibilities

  • Develop and manage customer relationships at all levels in assigned accounts to prove and increase value in Dynatrace solutions.
  • Work with the customer to establish clear goals and milestones as it relates to the use of Dynatrace within their organization.
  • Assist customers with basic and more advanced set up and navigation of the Dynatrace interface and demonstrate key capabilities of the platform.
  • Review, escalate, and advocate on behalf of customers their complaints, concerns, and product issues, seeking to improve their overall experience when engaging Dynatrace.
  • Develop and promote an energetic base of users within customers who can demonstrate and articulate the value of Dynatrace within their own organization. In shortdevelop Dynatrace champions.
  • Maintain a detailed understanding of the Dynatrace platform and be able to articulate its key capabilities, benefits, and value customers can expect when deploying it across their enterprise.
  • Assist and ensure the successful customer renewals and establish strategies to mitigate any at-risk renewals.
  • Identify opportunities for growth, partnering with Sales to develop strategies to successfully expand the total customer ARR.
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items.
  • Update necessary account records and document activities, etc. related to customer engagement and health in Salesforce and other business tools.
  • Achieve measurable goals as mutually set by management.

Qualifications

Qualifications:

  • Bachelor’s degree or equivalent work experience.
  • 2+ years relevant experience in customer success, account management, or similar field
  • Strong interpersonal, communication and project management skills are necessary
  • Moderate to high level awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
  • Fluency in English and Spanish
  • Candidate shouldreside in/near Miami, FL

Additional Information

We take our Employer Brand and internal culture seriously. So much so, we are consistently recognized by reputable companies and brandslike Business Insider, USA Today and Forbes.This year so far, Dynatrace scored a seat on Comparably’s award lists for Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston, to name a few. Dynatrace was also honored in the coveted Top Workplaces USA list in 2021. And we’re proud to be recognized on BuiltIn Boston’s 2021 'Best Large Companies to Work For' and 'Best Paying Companies.' We’ve got it made—won’t you join the #DynatraceLife?

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact[emailprotected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Note to Recruiters and Placement Agencies:Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

#LI-CC1

We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact[emailprotected]. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish.EEO is the Law/EEO is the Law Supplement. To be considered for this position, please upload your resume/CV.

Dynatrace requires all US employees, contractors or guests entering a US office or event to register with the CLEAR app with their vaccination information or self-certify that they have tested negative for Covid-19 within 48 hours prior to arrival.

Note to Recruiters and Placement Agencies:Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

Vacancy expired!


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