Service Excellence Project Manager

RESPONSIBILITIES:Kforce's client is seeking a Service Excellence Project Manager to join their team in East Hartford, CT.The Service Excellence PM will be responsible for: Working with business and technical leaders to drive Service Excellence workstream Incident and change management Establishing effective controls and drive mitigation actions Driving progress, identifying obstacles, and providing solutions, while maintaining appropriate level of communication with internal business partners and stakeholders Tracking key project metrics, issues, risks, and changes Implementation of service delivery process and toolsREQUIREMENTS: Requires Cyber projects Infrastructure Data Center Network Transformation 8+ years of IT project management experience Deep experience & understanding of ServiceNow Background in service management Strong change management & leadership abilities Ability to identify gaps in processes or reporting that need to be addressed Ability to manage large scale process improvement initiatives with minimal supervisionKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.