19 Apr
Help Desk Analyst II
New Hampshire, Lebanon , 03756 Lebanon USA

Vacancy expired!

Description Looking for a new opportunity? This Help Desk Analyst position with a growing company in the Healthcare/NHS field might be right for you. This position requires a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. You will need to be comfortable with creating knowledge articles and arranging training for other Service Desk Analysts when needed. We're looking for someone who is comfortable handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. One of the most important parts, though, is how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. This position absolutely must understand Incident, Problem, Change Management and other processes. This position absolutely must understand how these processes work together to provide superior support and high availability of our business. As an Analyst, you may be asked to cover alternative shifts when needed.Your responsibilities in this role- Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory- Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues- This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.- Provide guidance to Tier 1 support and team members- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment Requirements - Ability to recognize, evaluate, and resolve problems effectively- Working knowledge in one or more programming or scripting language - You will be among the top candidates for the job if you have ITIL certification- Comprehensive knowledge of Networking- Proficiency in End-User Support- Command of Account Creation- Experience with Basic Troubleshooting- Customer service experience- Ability to multitask effectively - A combination of superior customer service skills and technical aptitude is required for success at this position- The ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction - Applicants with technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems will be preferred- 3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware- Must be able to work independently with minimal supervision- Strong communication and interpersonal skills Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

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