20 Apr
Data Analytics Manager
Georgia, Atlanta , 30339 Atlanta USA

Vacancy expired!

RESPONSIBILITIES:Kforce has a client that is seeking a Data Analytics Manager in Atlanta, GA.Essential Duties and Responsibilities: Data Analytics Manager will manage the reporting suite ensuring timely and accurate delivery for our teams to action Manage reports, analyses, and dashboards (all aspects from content, configuration, delivery, insights, and recommendations) Manage data quality control, cross-referencing, and cleansing to ensure data integrity Proficient in Microsoft products and ERP (i.e., Oracle and other niche-based query software) Oversee the quality monitoring and scorecards of all team members to achieve world-class service As a Data Analytics Manager, you will manage the ongoing staffing needs on our omnichannel system to allow our customers full contact with center resources Manage all communication blasts to our customers to open our communication channels and information flow Manage and program the bot farm to service our departmental needs 24/7 Build, develop and cultivate team members Data Analytics Managers meet or exceed Service Level Agreements (SLAs) for established tests and manage the team to meet defined Key Performance Indicators (KPIs) and team goals to drive customer service excellence Work with other internal teams to meet customer expectationsREQUIREMENTS: Bachelor's degree and 2 to 4 years of related job experience and/or training; or equivalent combination of education & experience Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public Computer Skills: To perform this job successfully, an individual should have knowledge of Oracle AR, SQL Developer, Toad, Data loader professional, Macros, other query-based tools, Browsers and search engines, Microsoft products, 9ci, Salesforce, CCAAS, Experian, Fintech, iControl, Banking software, Document management, Bots, Basecamp, Oracle AR, SQL Developer, Toad, Data loader professional, Macros, other query-based tools, browsers and search engines, Microsoft products, 9ci, Salesforce, CCAAS, Experian, Fintech, iControl, Banking software, Document management, Bots, BasecampKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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