Coordinator Customer Service
Vacancy expired!
If you are phenomenal with customer service then come join our Customer Care Coordinator role at Hilton Grand Vacations. This position will be responsible for data entry, clerical processes, and basic client correspondence regarding consumer complaints.
Position Summary:
- Review and enter complaints into the complaint management system (where appropriate) ensuring the information and complaint classification is entered correctly.
- Manage Portfolio Services email boxes and ensure all emails are handled in a timely manner.
- Log/track Owner correspondence received via mail, fax, email, and phone.
- Respond to basic inquiries and general customer service requests (primarily via email or mail).
- Maintain/update the information in the complaint management system, as well as the support documentation related to the handling of owner accounts.
- Accurately identify and categorize owner complaints and service requests, and route to appropriate teams for handling
- Utilize different software programs to notate accounts in which complaints or consumer correspondence has been received
- Handle Attorney Verification Requests
- Routinely check, log, and route departmental voicemails
- Legally, ethically, and confidentially handle any correspondence and/or payment information
- Assist all members of portfolio services staff with daily processes and procedures when required.
- Carry out any reasonable request by management.
- High school Diploma/GED
- Organizational skills; Proficient in Microsoft Software (Outlook, adobe, word, excel)
- Excellent written communication skills
- Project Management experience
- Associates Degree/College Diploma
- Timeshare experience
- 2+ years customer service/admin experience
- Strong attention to detail
- Excels in a task oriented environment
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
- Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on since HGV allows you to share additional discounted room nights.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Vacancy expired!