Systems Support Engineer

Job Description

As amember of our Denver-based Support & Implementation Department,you will launch customer sites and provide support before and after Go-Live. You will also assist with other technical efforts in the Denver office as needed, including answering technical questions for potential customers, maintaining the robots in the showroom, setting up and running virtual and physical demonstrations, and maintaining IT infrastructure.When a support request comes from a customer, you will triage their issue and either fix the problem orcoordinate with the engineering teams to resolve the issue quickly.

Qualifications

In order to be successful you should have experience with as many of the below as possible:

1. Working with end users (email and phone)
2. Talking with multiple levels of customer personnel, from warehouse operators to business owners
3. Software troubleshooting
4. Hardware troubleshooting (electronics, motors, cabling)
5. Working with hand tools
6. Resolving customerissues under tight deadlines
7. Linux admin, especially ssh, grep, and working on the command line
8. Writing mySQL queries
9. Windows 7, 8, and 10 administration
10. Reading logs

Skills and experience which would be nice to have:

1. Experience with a major WMS (Warehouse Management System) such as JDA, Manhattan, High Jump or SAP
2. Java development
3. MongoDB
4. Creating documentation or technical writing
5. Ability to diagnose electrical issues using a multimeter
6. Soldering
7. Familiarity with production/assembly

Additional Information

All your information will be kept confidential according to EEO guidelines.

Participation in the on-call schedule is required. There may be travel required for up to 2 weeks at a time during an implementation. Flexibility to work in off hours in order to coordinate with the China team is desired.