21 Jun
Customer Service Coordinator
Florida, Orlando , 32885 Orlando USA

Vacancy expired!

Job Description

When you start a career at Hilton Grand Vacations, you become part of a family committed to helping you succeed both professionally and personally. We invest in your success through outstanding benefit programs, including educational assistance, flexible work hours, and the best parental leave in the business!

The Customer Service Coordinator assists Collections management by making and receiving customer service calls, assisting with accounts requiring special handling, following applicable policies and procedures, and aligning with all compliance, Quality Assurance, and performance goals.

  • Uses experience with a variety of call center concepts, practices, and procedures in achieving performance, quality, and compliance results and/or standards.
  • Makes outbound and receives inbound calls to and from owners as advised by management.
  • Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details, and such.
  • Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets.

Why do Team Members Like Working for us:

  • Excellent health care options (medical, dental, and vision that encourage preventative care).
  • Paid Time Off (PTO) that allows for rest, relaxation or recuperation.
  • All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
  • Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
  • Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount.

Qualifications

Types of Candidates We’re Looking For:

  • High School Diploma
  • Ability to work a flexible schedule
  • Proficient in Microsoft Word, Excel, Outlook, and PowerPoint
  • Able to work in a fast-paced environment, react quickly to changes, and proactively resolve the needs of leadership and department
  • Ability to handle all matters with confidentiality and discretion

Explore a grand career with Hilton Grand Vacations − where inspiration takes you places!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Vacancy expired!


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