25 May
Customer Service Representative / Solutions (REMOTE)
Illinois, Naperville 00000 Naperville USA

Vacancy expired!

Job Description

Third Party Pet is looking for experienced, empathetic, dependable, team-oriented professionals to join our Solutions group. As a remote Solutions Representative, you will strive to exceed customers’ expectations and deliver a truly remarkable service experience. A successful candidate will have an outstanding work ethic, “customer-first” mindset and a drive to solve problems.

Qualifications

  • High School diploma, GED, or equivalent experience
  • Minimum one-year customer service experience and/or training preferred
  • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving, and critical thinking skills are essential
  • Proficiently utilize Microsoft Office, Gsuite and internet search engines
  • Ability to speak effectively with customers and employees of the organization
  • Strong organizational, time management, and problem-solving skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills
  • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
  • Ability to work with minimal supervision in a remote location

Work-from-Home Equipment & Internet Connectivity requirements:

  • Internet connection speed: 50 Mbps+
  • Internet connection type: Cable or Fiber
  • Wired, not wireless, connection available

Home Environment and Workspace

Representatives need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment.

Third Party Pet® reserves the right to inspect employee’s remote workspaces to ensure business requirements are met. It is essential that representatives agree and understand that such inspections are necessary to ensure continuity of Third Party Pet’s® business and excellent standards of customer service.

Additional Information

Team Environment

Representatives will be members of a larger remote team, with support from managers. There will be additional resources available, team leads and online tools. This is a structured environment and representatives will be provided a schedule they must adhere to daily.

Provided by Third Party Pet

  • Educationand Support: Initial on-boarding and supplemental sales and communication training provided by our EducationDevelopment Team, and continual on-the-job support from managers who are invested in your success.
  • Company Details: Learn about our core customer products and services provided through our exclusive partnerships.
  • Daily Leads: Refreshed warm leads provided daily from our exclusive partnerships
  • Brand Awareness and Marketing: Outbound marketing campaigns and web content to inform and market to clients on products that are available.
  • GREAT PERKS & BENEFITS: Unlimited earning potential, medical/dental/vision/disability benefits, PTO, 401-K Match program, and a forward-thinking culturethat allows you to have fun and be successful!

Vacancy expired!


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