Field Technician

IT company growing rapidly looking for new talent contractors

Position:

IT-Field Services Technician will provide troubleshooting, installation, testing and maintenance of various Infrastructure technologies across a diverse environment.

From onsite services that include deploying IT hardware to supporting routers, switches in the IDF rooms to some telecommunications smart hands activities and data center support. You will work closely with other field technicians and engineers, ISPs, equipment vendors, and internal operations and engineering staff

IT-Field Services Technician

Your Roles and Responsibilities:

Top 3 Roles are, cat5/6 data/voice structural cabling, Internet circuit extensions, Onsite hardware install/troubleshoot

Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.


Perform physical racking of equipment (rack prep, rack and stack, switches/routers, cameras, audio visual equipment)


Run Ethernet & fiber cabling to specifications


Install / troubleshoot Access Point


Add or Replace disk drives and memory


Diagnose simple hardware issues


Deploy and recover hardware devices such as network equipment and servers


Perform inventory and asset management,


Provide site survey support for infrastructure projects, large commercial space & new construction buildings, network equipment, and WiFi deployments.


Provide SmartHands/onsite support with vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.


Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.


Assist in coordinating site access, equipment staging, and other tasks


This role requires traveling locally in the greater Billings area.

Required Qualifications/Skills:

Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience


Should possess a strong understanding of enterprise level Desktop, Network, and Systems side technologies


Knowledge of data center and IDF infrastructure, including experience working with routers, switches, PDUs, inter-facility cabling, fiber and copper distribution, wifi access points, telecommunications hardware, desktop computers, laptops, servers, printers and plotters.



Knowledge of basic Data/voice cabling & hardware installation, support, and maintenance

Knowledge of telecommunications and networking testing equipmentm from microscopes and source and power meters to OTDRs, copper testing, and experience testing across all SONET and Ethernet bandwidths.


Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.


Ability to work independently, diagnose problems and take appropriate action with minimal supervision.


Experience with spreadsheets, workflow and project management applications, and administrative software applications.


Ability to lift 50 -70 pounds and the ability to un-box and move equipment for several contiguous hours days


Preferred Qualifications:

Customer Service Oriented


COMPTIA A+ certification or equivalent experience on the job


COMPTIA Network+ certification or equivalent experience on the job


Infrastructure & Desktop/server Hardware Maintenance and Troubleshooting


OS troubleshooting/support (Linux, MacOS, Windows, ChromeOS)


Detail Oriented


Strong Written and Verbal Communication


Strong Time Management


Self-Motivated



Physical Demand & Work Environment:

Must be able to lift 50 lbs. (or more).

Must be able to climb ladders 6ft,8ft,10ft & 15ft (scissor lift card a plus)

Must have the ability to perform related tasks which may include prolonged sitting or standing


Must be able to use a computer


Must have the ability to communicate effectively

broadband and Telecommunication background is a plus

Must know the Network infrastructure lingo such as, Demarc, IDF, 110, 66block, know the difference between fiber and copper cable.