Infrastructure Engineer

Position:Infrastructure EngineerJob Description:Summary:This IT infrastructure position will be responsible for the operational and engineering support for all technologies supported by the Enterprise Collaboration Team. These technologies include but are not limited to: Exchange, Microsoft Power Platform, SharePoint online, Microsoft Teams, Azure Conditional Access & Cisco IronPort.What You'll Be Doing:

• Advanced engineering support of all Microsoft 365 (M365) services and related technologies including Exchange Online, Exchange Server, Power Platform, Teams, SharePoint, OneDrive & Azure Active Directory.
• Provide support for the overall health and operability of the corporate collaboration and email environments.
• Support Cisco IronPort SMTP relay infrastructure and associated custom filters.
• Proactive monitoring, alert and reporting for systems, backups and conduct operational / system recovery when necessary.
• Support of corporate security standards for mobile devices (Microsoft Endpoint Manager/Intune and SOTI) and AD account security with Azure Conditional Access/MFA.
• Work closely with security functions and features to ensure compliance.
• Lead efforts to plan, engineer, and design solutions.
• Manage ticketing queue for escalation support of technologies supported.
• Create and maintain detailed documentation of processes and procedures.
• Centrally administer and monitor configuration and all M365 services.
• Provide leadership and vision to the overall infrastructure engineer group.
• Identify opportunities for process improvement, evaluates current and emerging SharePoint, Teams and Office 365 technologies; recommend solutions and best practices to leadership.
• Oversee effort to implement the infrastructure by analyzing the current system environment and infrastructure, using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.
• Provide 24x7 production as part of an on-call rotation.

• 8+ years of technical experience and in-depth skills managing and supporting Microsoft email platforms including M365 services;
• M365: Email, SharePoint, OneDrive, Teams, Security, ATP, Windows Defender, Conditional Access Controls, MFA;
• Advanced PowerShell scripting and automation;
• Experience with SMTP email routing and solutions such as Cisco IronPort;
• Experience with administering SharePoint Online;
• Intune/Endpoint Manager or other MDM solution experience;
• In-depth experience and skills related to Microsoft Active Directory, including GPO services in a global organization;
• Experience configuring and troubleshooting SPF Records/DKIM Signing;
• Ability to create and willingness to share technical and procedural documentation;
• Detail oriented with excellent customer service skills;
• Must be willing to follow established procedures and guidelines including adhering to Arrow's IT change control policy;
• Proficient skills in Microsoft Word, Excel, PowerPoint and Visio;
• Ability to multi-task and track the status of multiple projects and issues;
• Preferred experience would include ShareGate, ProofPoint and PowerBI administration.

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees! (availability subject to COVID-19 office guidelines)
• Bike Racks
• And more!