Senior Operations Manager (JR1015557)

Job Description

Broadridge is growing! Are you looking for a new challenge?

Our mission is to attract, develop and retain world-class talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. If you’re a self-starter who demonstrates strong initiative and are looking for an opportunity to put your leadership skills to work with a thriving organization this is your chance.

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This role is in our Customer Communications Division, which offers a full range of multi-channel communications solutions, such as integrated print, mail and digital solutions for transactional, marketing and compliance communications.

Responsibilities:

• Work with senior management to review expected volumes and identify appropriate staffing levels. Communicate staffing requests to temp agencies to ensure departmental temp requirements are met. Work with management to develop staff schedules to meet department and business commitments.
• Effectively motivate staff to create a highly engaged workforce. Communicate and continually reinforce Broadridge Values, Vision Statement, Quality Policy, and commitment to the Service Profit Chain with assigned staff.
• Ensure all SLA's are met for ICS clients,
• Develop and implement appropriate reports/metrics that enable management to monitor service, quality and productivity/efficiency. Prepare/issue daily/periodic production and shift turnover reports to monitor productivity, backlogs, and service levels. Provide support to management with respect to the development of the annual department budget.
• Cross-train staffs to ensure multiple backups are available to support each function within the Production Department. Document operator procedures and ensure that staff is appropriately trained to perform their required functions. Identify key staff/top performers and implement plans to help them reach their full potential through various training and work assignments.
• Prepare and deliver periodic performance reviews and development planned for assigned staff. Effectively deal with personnel related issues and ensure effective management is in place.
• Other duties as assigned.

• You have strong oral and written communication skills and adeptness with communicating effectively with staff and management at multiple levels.
• Solid organizational skills including expertise with handling multiple priorities simultaneously and working under tight deadlines.
• You demonstrate skill working in a diverse team environment with various personality types to get the work done; you relate well and show respect and consideration for others.
• You are a self-starter who demonstrates initiative and willingness to learn.
• You’re adept at helping develop your team. This is a great opportunity to expand your people skills and deal with a lively, motivated group.

You will have the following qualifications:

• At least 3 years of management-level experience in a production environment.
• 2-3 years of experience managing warehousing/supply and inserting operations.
• 1-3 years of experience of Quality Assurance or Quality Improvement experience.
• You have strong Excel skills and are comfortable with other application software such as Windows, Outlook, Access and Word.
• You’re able to consistently work a 1st, 2nd, or 3rd shift Monday – Friday. We work hard and at times we’ll need your leadership off-shift so you’ll need to be flexible for overtime as required, especially during peak periods such as month & quarter ends.

Additional Information

"Our Associates Matter.

Everyone Benefits from Diversity & Inclusion.

Diverse & Inclusive Teams Drive Growth."

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