Airbnb Property Manager

Sandpiper’s mission is to Help people live their dreams, one home at a time! We thrive to make every stay amazing for our guests. Everything we do is about exceptional customer service. Our average rating on Airbnb and vacation platforms are 4.6 to 4.8 & we take immense pride in it. If you are passionate about delivering outstanding customer experience, we want to talk to you! We are seeking a property manager to manage our rental properties with airbnb, VRBO, Booking.com and several other vacation rental platforms.https://www.sandpiperlistings.com/

Responsibilities:

Oversee total of 10 vacation rental properties in 3 buildings in the St Louis city area. (6 active listings, 4 new listings coming this summer)

Handle all text messages and in-app inquiries and respond within a few minutes of inquiry.

Visit properties every day to oversee supplies, cleaning, yard maintenance.

Review guest reviews and experiences to discover ways to improve. Drive each property rating to 4.8 ratings.

Work closely with cleaning crew to make sure each turn is sparkling clean.

Review cleaning issues, blackout dates & manage on-going calendar.

Manage inventory and order supplies as needed

Be available to guests to help answer questions after hours and deal with maintenance emergencies. (Even late at night or weekends. Ex. Guests ran out of toilet paper or never received check-in info. We need you to be available to answer the call when it comes in.). You can choose a day during the week to be off.

Qualifications:

Ability to work independently

Strong organizational skills and attention to detail

Excellent Customer Service Skills as well as the ability to problem solve

General understanding of preventive and on-going maintenance

Must be great a texting, instant responses.

Previous experience as an Airbnb manager is plus