IT Support Lead Waterbury

job summary:Primary skills: The MUST HAVES are 1. 5+ years of Infrastructure Support 2. Azure exp (all servers all in the cloud - Azure) 2. 5+ years server administration 3. level III end user support (they have a service desk that handles level I and II of end user support) They also have another team that handles level III azure support. 4. O365 support 5. Experience managing projects.Responsible for the IT Infrastructure and IT Service management for all North America andLATAM sites with primary support for the South Plainfield NJ site , including deployment,support, and ongoing administration of servers, workstations, network infrastructure,communications, security, and system services. Interface directly with the departmentalmanagers to define and articulate IT requirements for each functional area including systemsintegration, workflow processes and business solutions. This position has significant impact inall areas of the business units ensuring that mission critical production services and applicationsare provided in a timely and efficient manner.Daily activities will be driven primarily by supporting securing, and monitoring the networkinfrastructure, supporting IT requests and IT projects, including the collaboration in the globalprioritization of projects, departmental budget development, vendor management, managementof IT policies and procedures, technical assessments of solutions and new technologies,managing the implementation of multiple projects ensuring timely and on budget delivery. Thisposition requires hands-on management to support critical servers and services in a 24x7environment as well as end user applications and hardware support. Provide support for remoteusers and other sites with necessary remote site visits.Systems, services, and infrastructure includes but is not limited to Microsoft Windows serversand workstations (PC/IOS Systems), voice and data networks, security access system, serverroom environment and various software applications for ensuring service availability, security,and performance. These systems provide computing services and network infrastructure tomanufacturing, engineering, front end, customer support, and sales teams in a 24/7 globalworking environment, including all US, LATAM and Canada. The IT Support Lead will beworking closely with other I.T peers not only in North America but also worldwide, ensuring thathis work contributes in building and supporting worldwide standard systems and solutions, allunder the ITIL framework and IT Service management.REQUIRED EDUCATION AND EXPERIENCE:? Education: Degree or equivalent or relevant current IT Certifications? Related Experience (Min.): 5+ years servers/desktop/network support work experiencerequired? Language: fluent in Portuguese and English is essential? Windows desktop and server administration experience required.? Productivity Tool experience - Microsoft Office? Active Directory and networking experience required.? Microsoft Office 0365 services (email/Sharepoint etc) experience required? User Support of Teams based PBX systems, VOIP preferred and Cellular services anddevices.? Service Now or other ITIL compliant application experiencePREFERRED SKILLS & EXPERIENCE:? ITIL Foundation or higher certification required? 5+ years with Windows Server administration? 5+ years with Windows Workstation administration. Windows OS, Office applications,etc.? verbal, written, and analytical skills and the ability to communicate and interactwith all, also senior members of the organization? understanding of Windows Server, AD, File Services, DNS, DHCP, WSUS, GPO.? understanding standard networking protocols, Routing, TCP/IP, VLAN, NAT,VPN? understanding and capability to support IT Information Security standards? Experience with web and application servers and services. ( FTP, SharePoint)? Knowledge of Network topologies, troubleshooting, performance tuning? Shell scripting and automation? Multi-tasking ability? Experience with fire alarm , security, and access panels and systems is an advantage.? Project Management SkillsetJOB RESPONSIBILITIES:- Installation, configuration and administration of Windows servers, desktops, andlaptops, including hardware, operating system, and application software,primarily in the cloud (Azure)- Printers, installation, support and troubleshooting- Manage and implement hardware and software configurations, patches, andupgrades- Adhere to best practices including maintenance windows and change controlprocedures- Provide support to the security and network team in monitoring and setting upWAN, LAN and WiFi network infrastructure, switches, routers, firewallsAdminister storage systems, provision and monitor back-up and recovery- Administer data archival routines and work with offsite storage vendor- Monitoring and administration of security access systems- Off hour and weekend support for scheduled upgrades, maintenance andemergency support- Develop and implement scripts to automate processes in supportedenvironments- Develop and maintain documentation of systems and standard operatingprocedures and work instructions to streamline operations and maintainconsistency- Work hand in hand with the Service Desk, shift work to Service Desk as much aspossible- Work with automated monitoring of network, security, computing infrastructure,and application servers utilizing SNMP management and monitoring tools,related network analysis and diagnostic tools: Splunk and Zabbix- Troubleshoot and research problems with quick and efficient response time- Provide knowledgeable, prompt support, answering technical queries andassisting internal and external customers- Provide orientation to new users of existing technology- Provide orientation of new technology to existing users- Interface directly with vendors- Ensure licensing compliance with installed software- Analyzing system logs and identifying potential issues with computer systems.- Perform routine audit of systems and software- Research and evaluate new technologies to determine usefulness andcompatibility with existing software and hardware- Identify and prepare hardware for disposal when appropriate, ensuring hardwareis stripped and secured before such disposal- Maintain periodic management meetings presenting IT Service KPIs, collectingfeedback- Escalate as necessary, maintains bi-directional communication and transparency location: Waterbury, Connecticutjob type: Contractwork hours: 9am to 6pmeducation: Associates responsibilities:Responsible for the IT Infrastructure and IT Service management for all North America andLATAM sites with primary support for the South Plainfield NJ site , including deployment,support, and ongoing administration of servers, workstations, network infrastructure,communications, security, and system services. Interface directly with the departmentalmanagers to define and articulate IT requirements for each functional area including systemsintegration, workflow processes and business solutions. This position has significant impact inall areas of the business units ensuring that mission critical production services and applicationsare provided in a timely and efficient manner.Daily activities will be driven primarily by supporting securing, and monitoring the networkinfrastructure, supporting IT requests and IT projects, including the collaboration in the globalprioritization of projects, departmental budget development, vendor management, managementof IT policies and procedures, technical assessments of solutions and new technologies,managing the implementation of multiple projects ensuring timely and on budget delivery. Thisposition requires hands-on management to support critical servers and services in a 24x7environment as well as end user applications and hardware support. Provide support for remoteusers and other sites with necessary remote site visits.Systems, services, and infrastructure includes but is not limited to Microsoft Windows serversand workstations (PC/IOS Systems), voice and data networks, security access system, serverroom environment and various software applications for ensuring service availability, security,and performance. These systems provide computing services and network infrastructure tomanufacturing, engineering, front end, cust