TelePsychiatry Care Coordinator Supervisor (Leawood)

At Vituity, We Combine Knowledge+Humanity

If you want to be part of changing healthcare to better serve patients, you are in the right place. Vituity brings together a committed team of clinicians and business professionals to care for patients with acute medical conditions, making a big difference in the lives of our 6.5 million patients nationwide. If you want to work with a diverse group of people who are tackling some of the healthcare industry’s most challenging situations from the inside, look no further. As a Vitan, you’ll work with health systems and providers nationwide to develop and implement innovative solutions. With nearly 50 years leading change, you’ll join a team of individuals dedicated to our culture of caring.

The Impact You’ll Make

Manage a team of Care Coordinators and scribes as well as provide day-to-day support for leadership team. Organize and coordinate systems, provide analytical skills, support the logistics of the tele health practice with complex details and advanced administrative duties. Analyzes problems, determines approach, compiles and analyzes data, and prepares reports/recommendations. Coordinate activities between departments and outside parties. Contact company personnel at all organizational levels to gather information and prepare reports/recommendations. Work is generally of a critical or confidential nature. Ensures effective communications and relationships between internal customers, clients and team members are maintained. Assignments may be found in various functional areas. This position will report to our offices located in Leawood, Kansas.

The Tele Psychiatry Supervisor will work under the direction of the Tele Psychiatry Manager and with other leaders across the practice line. It is the responsibility of the supervisor to understand enterprise-wide mission, values, and strategy and to align and prioritize workloads based on necessary.

Additional responsibilities include, but not limited to:

What You Will Bring

We’d love to hear from candidates with:

Supervisor (50%)

Oversee care coordinator team and scribes assuring day to day operations are completed as assigned

Assist with real time service recovery to clients and providers

Assist with onboarding and education for care coordinators and scribes

Provider oversite for scheduling and assistance in assuring proper staffing levels

Assess current delivery of executive support to maintain high level of support, adjusting as needed

Tele-Psych Care Coordinator (35%)

Handle a high volume of patient intake calls from provider or registered nurse to schedule psychiatric consults.

Follow the process within the escalation guide to prioritize consults based on shifting needs and resources.

Work with on-call providers, such as physicians, to help triage their requests. This includes helping to facilitate delays, prioritize/reschedule patients in case of consult overload in collaboration with the physician.

Ensures each physician is allocated their proper workload and assists with scheduling patients with providers.

Ensures secure documentation is sent to appropriate providers who are accepting/denying information.

Act as the first point of contact to provide customer service for contract sites. May address notification of delays, missing documentation, triage site questions and/or concerns, escalate to managers as appropriate.

Document all medication requests, transfer requests, consult requests, doctor-to-doctor encounters into the tracking database.

Keeps immediate supervisor promptly and fully informed of all issues or concerns and takes prompt corrective action where necessary.

Miscellaneous (25%)

Miscellaneous, ad-hoc, and temporary support for tasks, projects, programs, and individual assignments. Requests may be initiated by other leaders including project managers in and outside of the department.

Miscellaneous admin work may include work for committees, meetings & events, corporate activities, etc.

Required Experience and Competencies:

Two to three years of experience in an office or healthcare setting.

Works 3, 12 hour shifts per week

Works every other weekend, 1 major holiday and 1 minor holiday.

Preferred Talent Assets:

2 years of call center, ambulance dispatch, medical secretary, or related experience

4 years in an administrative role supporting leaders and /or department

2 years experience in people and/or project management

Resilient, ability to handle a high volume of calls

Ability to communicate effectively in both written and verbal

Ability to be self directed, motivated, and sensitive to deadlines

Knowledge of basic computer functionality including Adobe and Microsoft Office (Word and Outlook).

High School diploma or equivalent

Vituity Values: #CultureofCaring

When you are a part of Vituity, you embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means you have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables you to re-imagine healthcare and bring about lasting change.

Each Vitan is expected to demonstrate a commitment to service, values, and professionalism through appropriate conduct and demeanor at all times in interactions with physicians, patients, visitors and colleagues.

Benefits & Beyond

We care about the whole you! Our best in class competitive benefits package combine to offer opportunities for where you are today and what you may need in the future.

Superior health plan options

Top Tier 401(k) retirement savings plans that offer a very generous match

Outstanding Paid Time Off: Three weeks vacation, Paid holidays

Student Loan Repayment Program

Wellness Program

Professional and Career Development Program

Apply today to join a community of healthcare professionals committed to a standard of excellence through recruiting and retaining a diverse group of talent. Our dedication to diversity and inclusion is at the heart of our organization at all levels!

To apply for this opportunity, for REQ# 200000QR go to URL: https://careers.vituity.com/c/clinical-support-jobs