03 May
Starbucks Department Manager
Missouri, Brentwood , 63144 Brentwood USA

Vacancy expired!

Job Summary and Mission This job contributes to Dierbergs' Starbucks department success by leading a team of Associates to create and maintain the Dierbergs' Starbucks Experience for our customers and partners. The department manager provides guidance and oversight of department operations with direction from the Store Director during his/her assigned shift. The majority of time is spent ensuring customer satisfaction and product quality.

Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following:
  • Communicating goals for the department and modeling how we work together
  • Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the department operating to established standards and to set a positive example for the team
  • Displays exceptional customer service skills
  • Implements and communicates company program plans to the department team in order to meet operational and organizational objectives
  • Acts with integrity, honesty and knowledge that promote Dierbergs culture
  • Delegates appropriate responsibilities and practices to department Associates to ensure smooth flow of operations with input and guidance from the Store Director
  • Provides coaching and direction to the team to take action and to achieve operational goals
  • Constantly reviews department environment and key indicators to identify problems, concerns, and opportunities for improvement
  • Responsible for coaching Associates to achieve operational and customer service goals
  • Applies problem solving to identifying and solving problems appropriately
  • Communicates regularly with team and Store Director about operational issues, observations, insights, and suggestions
  • Develops understanding of all operational tools, systems and processes to plan for and achieve operational excellence in the store
  • Provides Associates with coaching, feedback and development; builds an effective team
  • Ensures Associates adhere to operational compliance requirements
  • Maintains regular and consistent attendance and punctuality

Summary of Experience
  • Customer service and retail experience (2 years preferred)
  • Experience directing the work of others (1 year preferred)

Required Knowledge, Skills and Abilities
  • Strong operational skills; ability to manage department operations, including multiple situations in a fast-paced environment, independently
  • Ability to manage resources to ensure that established service levels are achieved at all times during department operating hours
  • Supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
  • Ability to deliver customer service that meets or exceeds customer needs
  • Effective interpersonal and communication skills
  • Organization, planning, and prioritization skills
  • Strong problem-solving skills
  • Ability to handle confidential and sensitive information

Vacancy expired!

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