Assistant Marketing Manager (Pre-Arrival)
Vacancy expired!
As an Assistant Marketing Manager (Pre-Arrival), you will be responsible for improving department growth through the development of new program and innovative training methods while streamlining effective tour booking processes during phone bookings and in person contact.
- Liaison between multiple teams to ensure practices are consistent and adaptable to environmental changes. Find opportunities to collaborate between pre-arrival teams, phone teams, concierge, marketing leadership and sales team to align each area with one vision while building a one-team concept.
- Develop and detail a process that applies our approved systems to improve communication between the various departments to ensure a smooth hand-off between teams to improve results.
- Collaborate with resort operations to partner on Club Member events, such as owner experiences that focus on overall vacation experience and tour generation.
- Handle customer questions, problems, complaints requiring management intervention.
- Provide leadership, training and development support to pre-arrival teams as well as other team members as related to pre-arrival initiatives.
- Develop and coordinate the execution of innovative marketing programs and services to ensure accurate information is provided to all team members that are focusing on providing.
- Supervise and assist in the evaluation of call statistics including the number of inbound/outbound calls, contact percentage, call times and wrap up times on a daily, weekly and monthly basis.
- Perform any reasonable request by management that supports the department's mission and goals.
What will it be like to be a Team Member
At the core of our company's success are our Team Members. We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits.
Don’t wait! Apply today.
What are we looking for.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum 3 years of guest service experience with a consistent record of resolving customer service issues or vendor service issues
- Timeshare sales or marketing experience
- Proven track record of meeting targets
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent interpersonal skills, oral and written communication skills
- Strong organizational skills to run multiple duties in a fast-paced work environment
- High school diploma or equivalent
- Ability to work a flexible schedule to include evenings and weekends
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 3 + years of supervisory experience and/or experience leading a team
- BA/BS/Bachelor's Degree
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Vacancy expired!