04 May
Service Designer / Service Designer Sr
Indiana, Indianapolis , 46201 Indianapolis USA

Vacancy expired!

Description SHIFT: Day JobSCHEDULE: Full-time

Be part of an extraordinary team We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Location: Remote (100%)

Service Designer Responsible for working as part of team under general supervision to support the enterprise consumerism strategy to improve customer experiences. This includes conducting design research and defining the current and future state experiences for discrete parts of the customer experience.

Primary duties may include, but are not limited to:
  • Identifies the research plan, conducts design research, and develops ideas to address customer pain-points.

Service Design Sr. Responsible for supporting the enterprise consumerism strategy to improve customer experience. This includes designing the interactions between the organization and the customer by researching what drives member satisfaction, identifying and designing what future interaction should look like, prototyping the interaction and developing a business case for the initiative.

Primary duties may include, but are not limited to:
  • Supports design sprint planning, conducts design research (i.e., includes methods such as ethnography, interviews, and observations with customers), analyzes and synthesizes findings, and defines current and future state experiences for entire segments or entire consumer journeys.
  • Develops future state concepts by facilitating workshops, designing future state storyboards and low fidelity prototypes.
  • Develops a business case for prioritized concepts.
  • Provides internal stakeholder updates and maintains connectivity to the business.
Qualifications

Service Designer

Minimum Requirements:
  • Requires a BA/BS in Service Design, Human Computer Interaction, Graphic Design, Marketing, User Experience, or related field and a minimum of 1 year of experience with Adobe Creative Cloud programs (InDesign, Illustrator, Photoshop, Acrobat), Microsoft Suite (PPT, Word, Excel), visualization and storytelling (personas, journey mapping) and presenting insights, ideas and concepts required; or any combination of education and experience, which would provide an equivalent background.

Service Designer Sr.

Minimum Requirements:
  • Requires a BA/BS degree in Service Design, Human Computer Interaction, Graphic Design, Marketing, User Experience or related field of study and minimum of 3 years of experience in Adobe Creative Cloud programs (InDesign, Illustrator, Photoshop, Acrobat), Microsoft Suite (PPT, Word, Excel); applying critical thinking, creative problem-solving, design research, sense-making and pattern recognition on projects; experience with visualization and storytelling (personas, journey mapping); experience leading design sprints, and experience verbally and visually presenting insights, ideas and concepts; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:
  • Graduate degree (PhD, Master's degree strongly preferred).
  • Background in behavioral economics, anthropology, or interaction design
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws. Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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