Customer Service Representative (Telephonic)

This is a telephonic Customer Service Representative position which involves NO selling, NO weekendsThe work schedule for this position is Monday-Friday, 8:00 AM to 5:00 PMSummary:The Customer Service Representative interacts with members and providers to supply information in response to inquiries and conducts member and provider outreach.Essential Duties and Responsibilities:

Answers incoming telephone calls and incoming text correspondence

Researches and responds to inquiries regarding benefits, eligibility and claim status

Initiates and tracks any and all required follow-up to properly satisfy inquiries

Documents all information regarding each call in the system’s inquiry notes field

Reviews and keeps updated on applicable program, plan and policy provisions

Conducts member welcome calls

Completes complaint forms

Responds to inquiries in an accurate and timely manner

Participates in special projects

Assists Supervisor with other duties as required

Other Responsibilities:

Adheres to the policies and procedures of Premier Administrative Solutions

Maintains strict confidentiality of client, company and personnel information

Demonstrates a strong commitment to the mission and values of the organization

Adheres to company attendance standards

Performs other duties as assigned

Supervisory Responsibilities: NoneCompetencies:

Strong organizational and interpersonal skills

Excellent written and verbal communication skills

Detail oriented

Ability to multi-task and work independently

Ability to project a professional, caring and helpful attitude

Qualifications:Call center experience is required. Health care industry experience is preferred.Education and/or Experience:High school graduate or equivalent.Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.Certificates, Licenses, Registrations:NoneComputer Skills:Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and OutlookEnvironmental Factors/Physical Demands:Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.ID: 2020-1977 Street: 13600 ICOT Boulevard Overview (Text Only): This is a telephonic Customer Service Representative position which involves NO selling, NO weekends

The work schedule for this position is Monday-Friday, 8:00 AM to 5:00 PMSummary:The Customer Service Representative interacts with members and providers to supply information in response to inquiries and conducts member and provider outreach. Responsibilities (Text Only): Essential Duties and Responsibilities:

Answers incoming telephone calls and incoming text correspondence

Researches and responds to inquiries regarding benefits, eligibility and claim status

Initiates and tracks any and all required follow-up to properly satisfy inquiries

Documents all information regarding each call in the system’s inquiry notes field

Reviews and keeps updated on applicable program, plan and policy provisions

Conducts member welcome calls

Completes complaint forms

Responds to inquiries in an accurate and timely manner

Participates in special projects

Assists Supervisor with other duties as required

Other Responsibilities:

Adheres to the policies and procedures of Premier Administrative Solutions

Maintains strict confidentiality of client, company and personnel information

Demonstrates a strong commitment to the mission and values of the organization

Adheres to company attendance standards

Performs other duties as assigned

Supervisory Responsibilities:

NoneCompetencies:

Strong organizational and interpersonal skills

Excellent written and verbal communication skills

Detail oriented

Ability to multi-task and work independently

Ability to project a professional, caring and helpful attitude

Qualifications (Text Only): Qualifications:Call center experience is required. Health care industry experience is preferred.Education and/or Experience:High school graduate or equivalent.

Knowledge of medical terminology, billing, claims and the health insurance industry is preferred but not required.Certificates, Licenses, Registrations:NoneComputer Skills:Proficiency using software programs such as MS Word, ACCESS, PowerPoint, Excel and OutlookEnvironmental Factors/Physical Demands:Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to repetitive motion such as typing, data entry and vision to monitor. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds.