05 May
Help Desk Analyst - Mechanicsville, VA
Virginia, Mechanicsville , 23116 Mechanicsville USA

Vacancy expired!

Our government client is looking for an experienced

Help Desk Analyst

on a 9+ months renewable contract role in

Mechanicsville, VA.

Position –

Help Desk Analyst (ONSITE)

Required/Desired Skills:
  • 3 Years of Tier 1 Help Desk Support Required
  • 3 Years of Hardware/Software Troubleshooting Required
  • Strong communication skills, creative problem solving, highly organized Required
  • 3 Years of Help Desk Ticketing Systems Highly desired
  • 3 Years of Remote Support Tools Highly desired
  • 2 Years of Customer Service/Retail Support Desired
  • A+, ITIL, Security+ or Network+ Certification Nice to have
  • Degree in Relevant Field or equivalent experience in IT Support Nice to have
Essential Job Functions:•Able to Identify, research, and resolve technical and procedural issues.•Respond to telephone calls, emails, tickets, and personnel requests for technical support.•Documents, tracks, and monitors issues/tickets to ensure a timely resolution.•Escalate unresolved issues/ticket to Tier II/III support.•Must read and comprehend technical procedures and Standard Operating Procedures (SOPs).•Communicate accurate and useful status updates.•Manage and report time spent on all work activities.•Must be able to work in a team environment.•Must be customer service focused.•Work independently and proactively with minimal supervision/direction.•Flexible and able to adapt to a rapidly changing environment.•Must be able to work flexible shift schedules, to include nights, weekends, and some holidays.MINIMUM QUALIFICATIONS AND TECHNICAL SKILLS•Technical problem resolution, judgment, and decision-making skills.•Strong analytical, interpersonal, and written/verbal communication skills.•Three years of technical customer service experience or equivalent education.•Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member.•Flexible and able to adapt to a rapidly changing environment.•Ability to communicate well and work independently with minimum supervision.•Willingness to learn new technologies, dive into challenges and take direction.

TECHNICAL SKILLS•Basic knowledge of Microsoft Client Operating Systems (Windows 10)•Experience on Microsoft Windows Server 2008/2012/2016 and Office 365.•Experience with client and server Anti-Virus software applications.•Experience with Cisco AnyConnect/WebEx/Jabber/Video Conferencing•General Knowledge of VoIP and Video over IP.•Basic knowledge of Network topologies and IP address usage•Familiarity with Multi-Factor Authentication environments.•Experience with Virtual Server and Desktop Technologies.

About Vector:Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to People, Partnerships, Purpose and Performance - THE VECTOR WAY

www.vectorconsulting.com

“Celebrating 30 years of service”

Vacancy expired!


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