Oral Surgery Receptionist

Full Time M-F

The team and doctors of Owyhee Oral Surgery are seeking a team member that is personable, detail oriented, organized, computer literate and has a great track record for attendance. Completes day-to-day administrative tasks such as greeting patients, answering phones, assisting patients with paperwork completion, transfer phone call requests to appropriate department. Provides patient registration and checkout process and is cross-trained to assist with back-office functions. Notifies team of patient check-in to enable efficient patient flow. Must have an exemplary attendance record.

Job Duties

· Serve as the preliminary “greeter” and contact for both callers, patients and walk-ins.

· Completes daily front office functions, answers phones, check-in patients, and processes confirmation of income, benefits and insurance.

· Collect, enter and track patient data within the electronic record.

· Record and update contact information, collection of payment, assist with referral services to other services.

· Record and reschedule appointments as directed.

· Complete follow up and reminder calls for appointments.

· Operate office machines and manage phone lines, mail, faxes, and email.

· Record requests for records, labs and imaging with follow up communication.

· Process prescription refills; conduct prior authorizations and pre-certifications.

· Communicate with staff, admin, and patients to address individual needs.

· Data entry using EMR and assist with documentation as necessary.

· File, clerical duties, special projects, and other front office functions as assigned by supervisor.

Skills and Abilities

· Ability to communicate with an exceptional customer service mindset.

· Ability to understand and maintain compliance with all regulatory requirements and standards and ensuring continuous compliance. HIPPA compliant.

· Ability to transcribe, collect, enter and track patient data using a computer.

· Ability to manipulate detailed pieces of data with accuracy and focus.

· Work well under pressure and be flexible to help where needed.

· Ability to handle patients with special needs, as well as accessing language lines.

· Skillset for basic math.

· Proficient computer skills, including Microsoft Office. EMR experience preferred.

Education and Experience

High School diploma or equivalent

Minimum of 1 year experience in an administrative supporting role; preferably in a Dental care setting.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required, but do not encompass all potential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job function

This position is contingent upon a successful background check and drug test.

Job Type: Full-time

Experience:

Front Desk: 1 year (Preferred)

Dental Office: 1 year (Preferred)

Education:

High school or equivalent (Preferred)

Benefits:

Health insurance

Vision insurance

Paid time off

Communication method(s) used:

Email

Phone

In person

Schedule:

Monday to Friday

Day shift