Front Office Assistant
Vacancy expired!
Front Office Assistant
Department: Administrative FLSA Status: Non-Exempt Reports To: CEO
Position Summary
Front Office Assistant is a key position, responsible for the seamless patient entry into the hospital in a timely, efficient, and customer-focused manner. This position will often be the first contact the patient has with the hospital, and the employee will be entrusted with the responsibility of providing a positive first image to the patient/family. In addition to greeting patients, family, vendors, etc., the Front Office Assistant will be responsible for answering phone calls, scheduling appointments, updating and obtaining demographic and insurance information.
Essential Functions
- Welcoming and greeting all patients and visitors, in person or over the phone
- Answer the phone while maintaining polite and consistent phone manners.
- Educate and assist visitors on all safety protocols.
- Taking messages for various department personnel.
- Maintains CCMSD operations by following policies and procedures.
- Register new patients, and update existing patient demographics by collecting detailed information
- Collect payments when necessary and prepare receipts for payments.
- Facilitates patient flow, by notifying the providers, being aware of delays, and communicating with patients and staff
- Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
- Protect patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.
- Various clerical duties; filing, faxing, scanning documents, organization and upkeep of front office, attend meetings and take notes as directed by immediate supervisor.
Qualifications
Education
- High School Diploma/GED
Experience
- Experience in a clerical position, preferably in a medical setting.
Knowledge, Skills and Abilities
- Knowledge of medical terminology and insurance plans is beneficial
- Must be punctual, accountable and reliable.
- Strong administrative and organizational skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office, data entry systems, various office equipment o Spreadsheets, data entry, internet o Computer, copy machine, fax machine
- Ability to multitask and maintain strong attention to detail.
- Compassionate and patient.
- Professional demeanor.
- Maintains high level of confidentiality at all times.
Hours of Work
- Monday – Friday, 8AM to 4PM
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
Vacancy expired!